Apartment List

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Apartment List

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Apartment List's key feedback

1

Inaccurate Matches

Many users report that the app frequently suggests apartments that do not align with their specified preferences, such as budget and location. Approximately 30% of users seem to be affected by this issue, leading to frustration and wasted time. Example: 'The app keeps showing me apartments way out of my price range and in different cities.'

The app keeps showing me apartments way out of my price range and in different cities.

2

Scam Listings

A significant number of users have encountered fake listings and scams, where supposed landlords ask for money upfront or list incorrect prices. This issue affects about 20% of users, causing distrust and potential financial risk. Example: 'Most of the listings are scams, asking for money before viewing the property.'

Most of the listings are scams, asking for money before viewing the property.

3

Unwanted Communication

Users are frustrated with the app automatically sending their contact information to property managers, resulting in unwanted emails and calls. This affects around 15% of users, who feel their privacy is compromised. Example: 'I got bombarded with emails and calls after just liking a listing.'

I got bombarded with emails and calls after just liking a listing.

4

App Performance Issues

Several users experience technical issues such as the app not loading matches or logging them out unexpectedly. These performance problems affect about 10% of users, hindering their ability to use the app effectively. Example: 'The app doesn't load any matches and keeps logging me out.'

The app doesn't load any matches and keeps logging me out.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Apartment List
Apartment List receives mixed feedback. Users appreciate its ease of use, personalized features, and comprehensive listings, but some criticize its outdated listings and technical issues. The app's unique matchmaker quiz and real-time updates are praised, though some users find the sign-up process cumbersome.

#2 RUNNER UP

Trulia Rentals
Trulia Rentals is generally well-received for its user-friendly interface and comprehensive neighborhood insights, including crime data. However, users express frustration with outdated listings and occasional technical glitches, which can hinder the search experience.

#3 Straggler

Zillow Rentals
Zillow Rentals faces significant criticism for technical issues, such as app crashes and message delivery failures. Users are frustrated with outdated listings and the app's focus on property owners over renters. Despite these issues, some users appreciate its comprehensive listings and ease of use.

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Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Apartment List
#1 Users Choice
Apartment List receives mixed feedback. Users appreciate its ease of use, personalized features, and comprehensive listings, but some criticize its outdated listings and technical issues. The app's unique matchmaker quiz and real-time updates are praised, though some users find the sign-up process cumbersome.
Trulia Rentals
#2 Runner-up
Trulia Rentals is generally well-received for its user-friendly interface and comprehensive neighborhood insights, including crime data. However, users express frustration with outdated listings and occasional technical glitches, which can hinder the search experience.
Zillow Rentals
#3 Straggler
Zillow Rentals faces significant criticism for technical issues, such as app crashes and message delivery failures. Users are frustrated with outdated listings and the app's focus on property owners over renters. Despite these issues, some users appreciate its comprehensive listings and ease of use.

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Nuggets

Major Highlights of the Week

Mismatch Filters
The app frequently disregards user-set filters, showing listings outside specified price ranges and locations, leading to user frustration and wasted time. This issue undermines the app's core promise of personalized apartment hunting.
I set a budget, but it keeps showing me apartments $500 over my limit.
Scam Listings
Users encounter numerous fake listings, with some 'landlords' requesting money upfront before viewing, raising significant trust and safety concerns. This issue damages the app's credibility and user trust.
I found listings where the 'landlords' asked for money before I could see the apartment.
Unwanted Emails
The app automatically sends user contact information to properties without explicit consent, resulting in unwanted emails and calls, which users find intrusive and frustrating. This practice violates user privacy expectations.
I got bombarded with emails and calls after liking a listing, even though I didn't want to be contacted.
App Performance Issues
Users report frequent app crashes, slow loading times, and issues with saving preferences, which hinder the overall user experience and app reliability. These technical issues detract from the app's usability.
The app keeps crashing and doesn't save my preferences, making it unusable.
Inaccurate Pricing
There are discrepancies between listed and actual apartment prices, leading to user frustration and wasted time when visiting properties. This inconsistency questions the app's data accuracy and reliability.
The app showed a price $600 less than what the apartment actually costs.
Excessive Questions
The app requires users to answer numerous questions before accessing listings, which many find unnecessary and time-consuming. This onboarding process can deter potential users from continuing with the app.
Too many questions just to see listings, it's frustrating and unnecessary.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Mismatch Filters
The app frequently disregards user-set filters, showing listings outside specified price ranges and locations, leading to user frustration and wasted time. This issue undermines the app's core promise of personalized apartment hunting.
Scam Listings
Users encounter numerous fake listings, with some 'landlords' requesting money upfront before viewing, raising significant trust and safety concerns. This issue damages the app's credibility and user trust.
Unwanted Emails
The app automatically sends user contact information to properties without explicit consent, resulting in unwanted emails and calls, which users find intrusive and frustrating. This practice violates user privacy expectations.
App Performance Issues
Users report frequent app crashes, slow loading times, and issues with saving preferences, which hinder the overall user experience and app reliability. These technical issues detract from the app's usability.
Inaccurate Pricing
There are discrepancies between listed and actual apartment prices, leading to user frustration and wasted time when visiting properties. This inconsistency questions the app's data accuracy and reliability.
Excessive Questions
The app requires users to answer numerous questions before accessing listings, which many find unnecessary and time-consuming. This onboarding process can deter potential users from continuing with the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app consistently shows me apartments way out of my budget and doesn't adhere to my specified filters. It's frustrating to see listings that don't match my criteria, making the app feel like a waste of time.
AppStoreGLB
I was excited to use this app, but it keeps sending interest emails to apartments I just 'liked' without my consent. It's overwhelming to receive so many responses when I'm not ready to reach out yet.
Dnaomi
The app is full of scam listings. I encountered several fake apartments with prices too good to be true, and the 'landlords' asked for money upfront before viewing. This is a huge red flag and makes the app unreliable.
RbrtMnz

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app consistently shows me apartments way out of my budget and doesn't adhere to my specified filters. It's frustrating to see listings that don't match my criteria, making the app feel like a waste of time.
Candice Wu
App Store
I was excited to use this app, but it keeps sending interest emails to apartments I just 'liked' without my consent. It's overwhelming to receive so many responses when I'm not ready to reach out yet.
Kelly Williams
Google Play
The app is full of scam listings. I encountered several fake apartments with prices too good to be true, and the 'landlords' asked for money upfront before viewing. This is a huge red flag and makes the app unreliable.
Koray Okumus
Google Play

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