eufy

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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eufy

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of eufy's key feedback

1

App Connectivity Issues

A significant number of users report that the app frequently fails to connect to devices, making it difficult to access live feeds or recorded videos. This issue affects approximately 30% of users, leading to frustration and rendering the security system unreliable.

The app often fails to connect to my cameras, making it impossible to view live feeds or recordings.

2

Slow Performance

Many users experience slow loading times for live feeds and recorded videos, with delays often exceeding 20 seconds. This affects around 25% of users, causing them to miss important security events as the app struggles to load in real-time.

By the time the app loads the live feed, the person at the door is already gone.

3

Login and Authentication Problems

Users frequently encounter issues with logging in, often due to problems with two-factor authentication or the inability to accept terms and conditions. This affects about 15% of users, preventing them from accessing the app entirely.

I can't log in because the app keeps asking me to accept terms and conditions, but there's no option to do so.

4

Delayed Notifications

A considerable number of users report delayed notifications, with alerts arriving minutes after the event has occurred. This issue impacts approximately 20% of users, undermining the app's effectiveness as a real-time security tool.

Notifications are delayed, often arriving long after the event has happened, making them useless for immediate action.

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Director of Product and Design Operations, Grubhub

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Arlo
Arlo receives positive feedback for its ease of installation, video quality, and battery life. However, users express dissatisfaction with frequent price increases for Arlo Secure and delays in notifications, leading some to consider alternatives.

#2 RUNNER UP

eufy
Eufy is praised for its affordability, ease of setup, and lack of subscription fees. However, users report issues with app updates causing functionality problems, delayed notifications, and poor customer service, leading to mixed experiences.

#3 Straggler

Ring
Ring is appreciated for its reliability and ease of use, providing peace of mind for users. Nonetheless, many users are frustrated with connectivity issues, subscription costs, and poor customer service, which detracts from the overall experience.

Go from analysis to action-ready insights, fast.

Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Arlo
#1 Users Choice
Arlo receives positive feedback for its ease of installation, video quality, and battery life. However, users express dissatisfaction with frequent price increases for Arlo Secure and delays in notifications, leading some to consider alternatives.
eufy
#2 Runner-up
Eufy is praised for its affordability, ease of setup, and lack of subscription fees. However, users report issues with app updates causing functionality problems, delayed notifications, and poor customer service, leading to mixed experiences.
Ring
#3 Straggler
Ring is appreciated for its reliability and ease of use, providing peace of mind for users. Nonetheless, many users are frustrated with connectivity issues, subscription costs, and poor customer service, which detracts from the overall experience.

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Nuggets

Major Highlights of the Week

Login Issues
Users are unable to log in due to a persistent prompt to accept terms and conditions, which lacks a visible acceptance option. This issue prevents access to the app entirely, rendering it unusable for affected users.
I can't log in because the app keeps asking me to accept terms, but there's no way to do so.
Slow Video Loading
The app experiences significant delays in loading live video feeds and recorded clips, which undermines its effectiveness as a security tool. This latency often results in missed opportunities to respond to real-time events.
By the time the video loads, the person at the door is already gone.
Geofencing Failures
The geofencing feature is unreliable, failing to activate or deactivate devices based on user location, which compromises the intended automation and convenience. Users are forced to manually manage device settings, defeating the purpose of smart home integration.
Geofencing doesn't work, so I have to manually turn cameras on and off.
App Crashes
Frequent app crashes and freezing issues disrupt user experience, making it difficult to access security features reliably. These stability problems are exacerbated by recent updates, leading to increased user frustration.
The app constantly freezes, forcing me to restart it multiple times.
Notification Delays
Notifications for motion detection and other alerts are delayed or fail to appear, reducing the app's effectiveness in providing timely security updates. This delay can result in users missing critical security events.
Notifications come through too late, making them useless for real-time security.
Privacy Concerns
Users express concerns about privacy, particularly regarding the app's requirement for location access and the perceived risk of data sharing with third parties. These concerns are heightened by the app's inability to function without granting extensive permissions.
I don't see why location access is needed just to add a device, it's a privacy risk.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users are unable to log in due to a persistent prompt to accept terms and conditions, which lacks a visible acceptance option. This issue prevents access to the app entirely, rendering it unusable for affected users.
Slow Video Loading
The app experiences significant delays in loading live video feeds and recorded clips, which undermines its effectiveness as a security tool. This latency often results in missed opportunities to respond to real-time events.
Geofencing Failures
The geofencing feature is unreliable, failing to activate or deactivate devices based on user location, which compromises the intended automation and convenience. Users are forced to manually manage device settings, defeating the purpose of smart home integration.
App Crashes
Frequent app crashes and freezing issues disrupt user experience, making it difficult to access security features reliably. These stability problems are exacerbated by recent updates, leading to increased user frustration.
Notification Delays
Notifications for motion detection and other alerts are delayed or fail to appear, reducing the app's effectiveness in providing timely security updates. This delay can result in users missing critical security events.
Privacy Concerns
Users express concerns about privacy, particularly regarding the app's requirement for location access and the perceived risk of data sharing with third parties. These concerns are heightened by the app's inability to function without granting extensive permissions.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is extremely slow and laggy, making it difficult to view live video feeds or recorded events. This is a major issue for a security app, as it often fails to load in time to see what's happening. Eufy needs to address these performance issues urgently.
A Google user
The app's geofencing feature doesn't work properly, causing unnecessary manual intervention to switch modes. This is frustrating for a smart home system that should automate these tasks.
Originator 88
The app frequently logs me out, requiring constant re-login, which disrupts notifications and defeats the purpose of having a security system. This needs to be fixed for better user experience.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is extremely slow and laggy, making it difficult to view live video feeds or recorded events. This is a major issue for a security app, as it often fails to load in time to see what's happening. Eufy needs to address these performance issues urgently.
Candice Wu
App Store
The app's geofencing feature doesn't work properly, causing unnecessary manual intervention to switch modes. This is frustrating for a smart home system that should automate these tasks.
Kelly Williams
Google Play
The app frequently logs me out, requiring constant re-login, which disrupts notifications and defeats the purpose of having a security system. This needs to be fixed for better user experience.
Koray Okumus
Google Play

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