Angi: Find Local Home Services

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Angi: Find Local Home Services's key feedback

Unreliable Pros

A significant number of users report issues with service professionals not showing up for scheduled appointments or canceling last minute. This affects approximately 30% of users, leading to frustration and wasted time. Users express dissatisfaction with the lack of accountability and follow-through from the pros.

I had a mattress removal scheduled, but the pros canceled multiple times, leaving me with no resolution.

Poor Customer Support

Many users experience difficulties reaching customer support for assistance, with long wait times and unhelpful responses being common complaints. This issue affects around 25% of users, who feel neglected and unsupported when problems arise.

I tried contacting Angi for a refund, but was left on hold with no resolution.

Payment and Fee Issues

Users frequently report being charged unexpected fees or not receiving full refunds for services not rendered. This affects about 20% of users, who feel misled by unclear pricing and billing practices.

I was charged extra by Angi after paying the painter directly, and couldn't get a clear explanation.

App Functionality Problems

The app is reported to have multiple glitches, such as login issues and difficulties in navigating the interface, affecting approximately 15% of users. These technical problems hinder the overall user experience and lead to frustration.

The app constantly crashes, making it difficult to submit project requests on my iPhone.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Thumbtack

Thumbtack receives mixed reviews, with some users praising its ability to connect them with reliable professionals quickly, while others criticize the high costs for service providers and issues with fake leads. Many users appreciate the app's convenience, but service providers often feel overcharged and under-supported.

#2 RUNNER UP

TaskRabbit

TaskRabbit is appreciated for providing flexible work opportunities, especially for those in need of side income. However, many users express frustration with the app's customer support, payment issues, and safety concerns for workers, particularly regarding client interactions and background checks.

#3 Straggler

Angi: Find Local Home Services

Angi receives mixed feedback, with some users appreciating the platform for finding local professionals and the ease of use. However, many service providers express dissatisfaction with the high fees, lack of support, and payment issues, leading to a perception of unfair treatment.

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Nuggets

Major Highlights of the Week

Payment Discrepancies

Contractors frequently report not receiving full payment for completed jobs, with some alleging that Angi takes a significant portion of the fees charged to customers. This discrepancy in payment is causing dissatisfaction and financial strain among service providers.

I completed a job and was supposed to be paid $100, but Angi only paid me $40, keeping the rest without explanation.

Customer Service Issues

The app's customer service is criticized for being unresponsive and unhelpful, often leaving contractors without support when issues arise. This lack of effective communication and resolution is leading to frustration and unresolved problems for users.

I tried to contact customer service about a payment issue, but they never responded, leaving me without my earned money.

App Glitches

Users experience frequent app malfunctions, such as errors in job scheduling and inability to log in, which disrupts their ability to work efficiently. These technical issues are causing significant operational challenges for contractors.

The app constantly crashes, and I can't check in for jobs, which affects my ability to get paid.

Unfair Fees

Contractors are charged fees for cancellations or no-shows, even when these are due to customer errors or app malfunctions. This policy is perceived as unfair and adds financial burden to the service providers.

I was charged a $50 fee for a job cancellation that was not my fault, and there was no way to dispute it.

Job Description Inaccuracies

There are frequent discrepancies between job descriptions and the actual work required, leading to underestimation of time and effort needed. This miscommunication results in contractors being unprepared and underpaid for the work they perform.

The job was listed as a simple assembly, but it turned out to be a complex installation, and I wasn't compensated for the extra time.

Lack of Support for Pros

The platform provides inadequate support for contractors, with no direct line of communication for urgent issues. This lack of support is leaving pros feeling undervalued and unsupported in their work.

I had an issue on a job site and couldn't reach anyone for help, which left me stranded and unable to complete the job.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Payment Discrepancies

Customer Service Issues

App Glitches

Unfair Fees

Job Description Inaccuracies

Lack of Support for Pros

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is buggy and customer service is unhelpful. I completed a job and wasn't paid, and when I contacted support, they ignored me. It's frustrating to work and not get compensated.

A Google user

Week of June 20th, 2025

Angi charges customers a lot but pays pros very little. I drove 75 miles for a job and got paid only $38. It's not worth the time and effort.

A Google user

Week of June 20th, 2025

The app has many glitches, and support is almost non-existent. I can't log in, and when I try to get help, I'm left waiting with no resolution. It's a waste of time.

A Google user

Week of June 20th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is buggy and customer service is unhelpful. I completed a job and wasn't paid, and when I contacted support, they ignored me. It's frustrating to work and not get compensated.

Candice Wu

App Store

Angi charges customers a lot but pays pros very little. I drove 75 miles for a job and got paid only $38. It's not worth the time and effort.

Kelly Williams

Google Play

The app has many glitches, and support is almost non-existent. I can't log in, and when I try to get help, I'm left waiting with no resolution. It's a waste of time.

Koray Okumus

Google Play

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User Experience Report

Report Date

Angi: Find Local Home Services

Top Insights This Week

Unreliable Pros

Poor Customer Support

Payment and Fee Issues

App Functionality Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts