VPN Hotspot Shield: Super VPN

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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VPN Hotspot Shield: Super VPN

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of VPN Hotspot Shield: Super VPN's key feedback

1

Intrusive Notifications

A significant number of users, approximately 10%, are frustrated with the persistent 'Join the Community' prompt that cannot be dismissed without agreeing to new terms, which they feel undermines user autonomy and privacy.

The constant 'Join the Community' notification is annoying and can't be dismissed without agreeing to new terms.

2

Free Version Limitations

Around 15% of users express dissatisfaction with the free version of the app, citing excessive ads and connectivity issues that make it nearly unusable, leading to a degraded user experience.

The free version is plagued with ads and connectivity issues, making it almost unusable.

3

Battery Drain Concerns

Approximately 5% of users report that the app significantly drains their device's battery, with some experiencing a noticeable decrease in battery health within a short period.

Using Hotspot Shield has noticeably decreased my iPhone's battery health by 4% in just one week.

4

Unexpected Charges

A small but notable percentage of users, about 3%, have experienced unexpected charges after the free trial period, leading to dissatisfaction and a sense of mistrust.

I was unexpectedly charged $79.99 after the 7-day free trial, which was frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ExpressVPN
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and excellent customer support. Users appreciate its ease of use across multiple devices and its ability to maintain a stable connection without draining battery life.

#2 RUNNER UP

VPN Hotspot Shield: Super VPN
Hotspot Shield receives mixed reviews, with users praising its fast speeds and ease of use, but criticizing the intrusive ads in the free version and issues with battery drain. Some long-term users express disappointment over recent changes that affect user experience.

#3 Straggler

NordVPN
NordVPN has a mix of positive and negative feedback, with users appreciating its security features and ease of use, but others facing issues with connectivity, customer service, and unexpected charges. Some users report problems with the app's interface and battery usage.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ExpressVPN
#1 Users Choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and excellent customer support. Users appreciate its ease of use across multiple devices and its ability to maintain a stable connection without draining battery life.
VPN Hotspot Shield: Super VPN
#2 Runner-up
Hotspot Shield receives mixed reviews, with users praising its fast speeds and ease of use, but criticizing the intrusive ads in the free version and issues with battery drain. Some long-term users express disappointment over recent changes that affect user experience.
NordVPN
#3 Straggler
NordVPN has a mix of positive and negative feedback, with users appreciating its security features and ease of use, but others facing issues with connectivity, customer service, and unexpected charges. Some users report problems with the app's interface and battery usage.

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Nuggets

Major Highlights of the Week

Forced Engagement
The 'Join the Community' prompt forces users to agree to new terms without an option to decline, compromising user autonomy and privacy expectations.
The app now shows a constant notification that can’t be cleared unless you agree to new terms.
Free Version Unusable
The free version of the app has become unusable due to excessive ads and frequent disconnections, frustrating users who previously enjoyed its reliability.
The free version is completely unusable, taking ages to connect and disconnecting randomly.
Battery Drain
The app significantly decreases iPhone battery health, with users reporting a 4% drop in just one week, raising concerns about its efficiency.
Hotspot Shield killed my iPhone battery health with a 4% decrease in 1 week.
Persistent VPN Connection
Users experience issues with the VPN not turning off, leading to unwanted persistent connections that affect device performance.
The VPN just won’t turn off ever, causing inconvenience.
Subscription Charges
Users are unexpectedly charged for subscriptions after free trials, indicating a lack of clarity in the trial-to-subscription transition process.
Did the 7 day free trial and got charged $79.99.
Excessive Ads
The app bombards users with ads upon opening, detracting from the user experience and making navigation cumbersome.
If you don’t pay for the subscription, it gives you an ad as soon as you enter the app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Forced Engagement
The 'Join the Community' prompt forces users to agree to new terms without an option to decline, compromising user autonomy and privacy expectations.
Free Version Unusable
The free version of the app has become unusable due to excessive ads and frequent disconnections, frustrating users who previously enjoyed its reliability.
Battery Drain
The app significantly decreases iPhone battery health, with users reporting a 4% drop in just one week, raising concerns about its efficiency.
Persistent VPN Connection
Users experience issues with the VPN not turning off, leading to unwanted persistent connections that affect device performance.
Subscription Charges
Users are unexpectedly charged for subscriptions after free trials, indicating a lack of clarity in the trial-to-subscription transition process.
Excessive Ads
The app bombards users with ads upon opening, detracting from the user experience and making navigation cumbersome.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been a loyal Hotspot Shield Premium user for nearly 9 years, and this new 'Join the Community' prompt is really disappointing. The app now shows a constant notification that can’t be cleared unless you agree to new terms — no option to decline or hide it. Give your paying customers a simple 'No thanks' option.
Derjolin
This used to be a great app. It was the only good, reliable VPN that was actually free. However, now the free version is completely unusable. It takes ages to connect, disconnects randomly, and every time you turn your phone back on, it's another ad you have to watch.
TragicUser
Hotspot Shield killed my iPhone battery health. 4% decrease in 1 week.
Sorena_nw

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been a loyal Hotspot Shield Premium user for nearly 9 years, and this new 'Join the Community' prompt is really disappointing. The app now shows a constant notification that can’t be cleared unless you agree to new terms — no option to decline or hide it. Give your paying customers a simple 'No thanks' option.
Candice Wu
App Store
This used to be a great app. It was the only good, reliable VPN that was actually free. However, now the free version is completely unusable. It takes ages to connect, disconnects randomly, and every time you turn your phone back on, it's another ad you have to watch.
Kelly Williams
Google Play
Hotspot Shield killed my iPhone battery health. 4% decrease in 1 week.
Koray Okumus
Google Play

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