VPN Hotspot Shield: Super VPN

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of VPN Hotspot Shield: Super VPN's key feedback

Subscription Loop

Many users are stuck in a loop where they cannot proceed past the 'main reason for using VPN' screen without being redirected to a subscription page, making the app unusable without payment. Approximately 30% of users report this issue.

I can't get past the 'reason for using VPN' screen without being forced to a subscription page.

Connection Issues

Users frequently experience connection problems, with the app either failing to connect or disconnecting unexpectedly, affecting around 20% of users. This issue is particularly frustrating for those relying on the VPN for consistent access.

The app keeps disconnecting and won't stay connected, making it unreliable.

Ads Overload

The presence of excessive ads, even for premium users, is a significant pain point, with about 15% of users expressing frustration over the intrusive advertising that disrupts the user experience.

Even as a paying customer, I'm bombarded with ads, which is very annoying.

Slow Performance

A notable number of users, approximately 10%, report that the app is slow to start and connect, with some experiencing long loading times that hinder usability.

The app takes forever to start and connect, which is very frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ExpressVPN

ExpressVPN is highly praised for its reliability, speed, and excellent customer support. Users appreciate its ability to bypass geo-restrictions and maintain a stable connection, although some have noted issues with connectivity in certain regions.

#2 RUNNER UP

VPN Hotspot Shield: Super VPN

Hotspot Shield receives mixed feedback, with many users praising its speed and ease of use, while others report issues with connectivity and performance fluctuations. The app's free version is appreciated, but some users express dissatisfaction with the need for a paid subscription for full features.

#3 Straggler

NordVPN

NordVPN is commended for its fast service and reasonable pricing, but users have reported issues with connectivity and customer service. While many find it reliable, others have experienced problems with app updates and server connections.

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Nuggets

Major Highlights of the Week

Subscription Loop

Users are trapped in a loop when trying to use the free version with ads, as the app repeatedly redirects them to the subscription page. This issue renders the free service unusable and frustrates users who expect a free option.

Every time I try to proceed with ads, it just loops back to the subscription page.

Forced Payment

The app is perceived as misleadingly advertised as free, but users are forced to provide payment information or subscribe to access basic features. This has led to dissatisfaction among users who expected a genuinely free service.

I can't use the app without paying, even though it's advertised as free.

Update Issues

Some users report that the app becomes unusable after updates, with issues such as inability to connect or being stuck on loading screens. These problems have led to frustration and app abandonment.

After the update, the app won't connect and just keeps loading.

Data Privacy Concerns

There are concerns about data privacy, with users feeling that the app's terms contradict the core purpose of a VPN by potentially sharing user data. This perception of compromised privacy undermines trust in the service.

Connection Instability

Users experience frequent disconnections and slow speeds, even with premium subscriptions, which affects the app's reliability. This inconsistency in performance is a significant pain point for users.

The connection is unstable and slow, even though I have a premium plan.

Refund and Billing Issues

There are complaints about billing practices, including unauthorized charges and difficulties obtaining refunds. These issues contribute to a negative customer experience and erode trust in the service.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Loop

Forced Payment

Update Issues

Some users report that the app becomes unusable after updates, with issues such as inability to connect or being stuck on loading screens. These problems have led to frustration and app abandonment.

Data Privacy Concerns

Connection Instability

Refund and Billing Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using this app for over a year now and it’s been great, but now it keeps asking why I'm using the app and redirects me to ads and limits. Reinstalling the app temporarily fixes it, but it's frustrating.

Candy69Jones

Week of May 27th, 2025

The app was great until the latest update, which forces a paywall and makes the free version unusable. I used to rely on this app, but now I'm considering alternatives.

Dissatisfied person1

Week of May 27th, 2025

I can't use the app without paying now. The 'proceed with ads and limits' option just loops back to the initial question, making it impossible to use for free.

Qssa

Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app was great until the latest update, which forces a paywall and makes the free version unusable. I used to rely on this app, but now I'm considering alternatives.

Kelly Williams

Google Play

I can't use the app without paying now. The 'proceed with ads and limits' option just loops back to the initial question, making it impossible to use for free.

Koray Okumus

Google Play

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User Experience Report

Report Date

VPN Hotspot Shield: Super VPN

Top Insights This Week

Subscription Loop

Connection Issues

Ads Overload

Slow Performance

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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