Amtrak
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report difficulties in booking tickets through the app, with issues such as the 'Find Trains' button not working and the app failing to progress to the payment page. Approximately 20% of users seem to be affected by these booking issues.
2
Users frequently experience glitches where the app crashes, fails to load, or doesn't display updated information. This affects around 15% of users, leading to frustration and reliance on alternative methods.
3
There are numerous complaints about poor customer service, both in-app and at stations, with users feeling unsupported and frustrated. This issue affects about 10% of users.
4
Users are frustrated by missing features such as the inability to view past trips, save frequent travelers, or access rewards points. This affects approximately 10% of users who expect more comprehensive functionality.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)