Amex
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users experience frequent logouts due to a 5-minute inactivity timer, even while actively using the app. This issue affects approximately 30% of users, making it difficult to complete tasks like booking travel. Example: 'The app logs me out after 5 minutes of inactivity, even when I'm actively using it.'
2
Users report frustration with the app's two-factor authentication, which requires a passcode every login, even when 'remember this device' is selected. This affects about 25% of users, causing inconvenience and repeated login attempts. Example: 'Every time I open the app, it makes me log in and sends me a code, even with 'remember this device' on.'
3
Some users find that the app does not display accurate account information, such as balances and pending transactions, leading to confusion and potential financial mismanagement. This issue affects around 15% of users. Example: 'The app does not display accurate account information, making it hard to track my spending.'
4
The app's user interface is criticized for being overly complicated, requiring multiple steps to access basic information, which frustrates about 20% of users. Example: 'The new UI is complicated, and I can't easily find what I need without going through multiple steps.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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