Ikon Pass

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Ikon Pass

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Ikon Pass's key feedback

1

Login Issues

A significant number of users are experiencing problems logging into the app, with issues ranging from endless loading screens to errors during the login process. Approximately 30% of users report being unable to access their accounts, rendering the app unusable for them.

The login screen doesn't load on my iPhone, making the app effectively useless.

2

Inaccurate Tracking

Users frequently report that the app fails to accurately track their skiing stats, with some experiencing resets or incorrect data due to poor connectivity. This issue affects about 25% of users, who find the tracking feature unreliable.

The app failed to track my skiing on three out of ten days, requiring a backup to get a total for the season.

3

Map and Resort Info

Many users are frustrated with the inconsistency of map features and resort information, as some maps lack interactive elements or are missing entirely. This affects around 20% of users who rely on the app for navigation and resort details.

Why are the maps not available on some resorts’ pages? Isn’t that the point of the app?

4

App Performance

The app's performance issues, such as slow loading times and frequent crashes, are a major pain point for users. Approximately 15% of users report that these issues make the app difficult to use, especially during peak times.

This app used to be great but this year it’s been so slow to respond that it’s difficult to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Ikon Pass
Slopes receives high praise for its accurate tracking of skiing and snowboarding activities, user-friendly interface, and comprehensive features like speed and vertical tracking. Users appreciate its reliability and the ability to compare stats with friends, making it a favorite among winter sports enthusiasts.

#2 RUNNER UP

Epic Pass
Epic Pass users appreciate the convenience of features like the phone pass and NFC communication, but many express frustration with app crashes, inaccurate tracking, and poor customer service. Despite some positive feedback on specific features, the overall sentiment is mixed due to technical issues and customer support challenges.

#3 Straggler

Ikon Pass
Ikon Pass users express dissatisfaction with frequent app crashes, inaccurate stat tracking, and login issues. While some appreciate the app's potential and features like group tracking, the execution is often criticized, leading to a frustrating user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Ikon Pass
#1 Users Choice
Slopes receives high praise for its accurate tracking of skiing and snowboarding activities, user-friendly interface, and comprehensive features like speed and vertical tracking. Users appreciate its reliability and the ability to compare stats with friends, making it a favorite among winter sports enthusiasts.
Epic Pass
#2 Runner-up
Epic Pass users appreciate the convenience of features like the phone pass and NFC communication, but many express frustration with app crashes, inaccurate tracking, and poor customer service. Despite some positive feedback on specific features, the overall sentiment is mixed due to technical issues and customer support challenges.
Ikon Pass
#3 Straggler
Ikon Pass users express dissatisfaction with frequent app crashes, inaccurate stat tracking, and login issues. While some appreciate the app's potential and features like group tracking, the execution is often criticized, leading to a frustrating user experience.

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Nuggets

Major Highlights of the Week

Login Failures
Users experience persistent login issues, with the app either failing to load the login screen or getting stuck in a loop. This severely impacts the app's usability, rendering it ineffective for pass management and other features.
The login screen doesn't load on iPhone, making the app effectively useless.
Tracking Inaccuracies
The app's tracking feature is unreliable, often failing to record skiing activities accurately or resetting stats unexpectedly. This undermines the app's core functionality of tracking user performance and experiences.
Went an entire day and all yall tracked was a gondola ride… beyond awful do better.
Map Inconsistencies
Interactive maps are inconsistent across resorts, with some maps lacking essential features like live lift times and zoom capabilities. This inconsistency diminishes the app's value as a navigation tool.
Some maps show live lift times some don’t, some you can zoom in or interact with, some you can’t.
Excessive Notifications
The app sends excessive and irrelevant push notifications, including ads for passes users have already purchased. This leads to user frustration and diminishes the app's perceived value.
Why am I getting push notification ads for a pass I already bought through the app?
Stat Tracking Limitations
Stat tracking is limited by the need for WiFi or manual activation, which is impractical in areas with poor connectivity. This limitation forces users to seek alternative apps for reliable stat tracking.
I love tracking my stats but since I can’t in the app without WiFi, I’ve started using other apps.
App Performance Issues
The app suffers from performance issues such as slow loading times and frequent crashes, especially after updates. These issues significantly hinder user experience and app reliability.
This app used to be great but this year it’s been slow to respond that it’s difficult to use.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Failures
Users experience persistent login issues, with the app either failing to load the login screen or getting stuck in a loop. This severely impacts the app's usability, rendering it ineffective for pass management and other features.
Tracking Inaccuracies
The app's tracking feature is unreliable, often failing to record skiing activities accurately or resetting stats unexpectedly. This undermines the app's core functionality of tracking user performance and experiences.
Map Inconsistencies
Interactive maps are inconsistent across resorts, with some maps lacking essential features like live lift times and zoom capabilities. This inconsistency diminishes the app's value as a navigation tool.
Excessive Notifications
The app sends excessive and irrelevant push notifications, including ads for passes users have already purchased. This leads to user frustration and diminishes the app's perceived value.
Stat Tracking Limitations
Stat tracking is limited by the need for WiFi or manual activation, which is impractical in areas with poor connectivity. This limitation forces users to seek alternative apps for reliable stat tracking.
App Performance Issues
The app suffers from performance issues such as slow loading times and frequent crashes, especially after updates. These issues significantly hinder user experience and app reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's UI is not user-friendly, and essential features like maps and mountain conditions are missing, making it almost useless. Epic Pass's phone pass feature is much more convenient.
HEP2123
The app fails to track skiing accurately, often requiring a backup, which drains the battery. It's frustrating when it doesn't log all my skiing days.
StayinVertical
The app is useful for checking stats and some trail statuses, but it lacks integration with the reservation API and doesn't update all resorts, forcing me to check directly with resorts.
SweetHoneyBBQ

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's UI is not user-friendly, and essential features like maps and mountain conditions are missing, making it almost useless. Epic Pass's phone pass feature is much more convenient.
Candice Wu
App Store
The app fails to track skiing accurately, often requiring a backup, which drains the battery. It's frustrating when it doesn't log all my skiing days.
Kelly Williams
Google Play
The app is useful for checking stats and some trail statuses, but it lacks integration with the reservation API and doesn't update all resorts, forcing me to check directly with resorts.
Koray Okumus
Google Play

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