Alo Yoga

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Alo Yoga's key feedback

Account Creation Issues

A significant number of users, approximately 15%, report difficulties in creating and accessing their accounts. They experience an endless loop of confirmation and login errors, preventing them from using the app effectively.

I tried creating an account, confirmed via email, but the app keeps saying my login info is wrong, leading to a frustrating loop.

Discount Code Problems

Around 10% of users are frustrated with the discount code system, as codes often appear invalid after purchase attempts, leading to disappointment and confusion.

I used a discount code, but after paying, it said the code wasn't applicable, which was misleading.

Customer Service Challenges

Approximately 8% of users express dissatisfaction with customer service, citing unhelpful interactions and unresolved issues, which negatively impact their shopping experience.

Customer service was no help at all when I tried to place an order that wouldn't go through.

App Performance Issues

About 12% of users experience app performance problems, such as constant loading and crashes, which hinder their ability to shop smoothly.

The app constantly loads and crashes, making it difficult to browse and shop.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Nike Training Club

Nike Training Club receives high praise for its diverse workout options, user-friendly interface, and the fact that it is free. Users appreciate the variety of workouts available, from yoga to strength training, and the ability to customize their experience. However, some users report issues with app stability and integration with other services.

#2 RUNNER UP

Lululemon

Lululemon is highly regarded for the quality and comfort of its clothing, with many users expressing love for the brand's products. The app is generally well-received for its ease of use, though some users experience issues with customer service and order processing. Despite these issues, the brand maintains a strong fan base.

#3 Straggler

Alo Yoga

Alo Yoga receives mixed feedback, with users praising the quality and style of the clothing and the convenience of the app for shopping and promotions. However, there are significant complaints about app functionality, customer service, and issues with discount codes, which detract from the overall user experience.

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Nuggets

Major Highlights of the Week

Discount Code Issues

The app and website allow users to apply discount codes that are later deemed invalid after payment, causing frustration and false expectations of savings.

I applied a discount code, but after paying, it said the code wasn't valid for my cart.

Account Creation Loop

Users face an endless loop when trying to create an account, as the app fails to recognize newly created accounts and repeatedly prompts for confirmation.

I confirmed my account via email, but the app keeps saying I don't have an account.

Customer Service Frustrations

Customer service is perceived as unhelpful and dismissive, failing to assist with order placements and resolving issues effectively.

Customer service didn't help with my order and made me feel like I was out of luck.

Loading Delays

The app experiences constant loading delays with every interaction, significantly hindering the user experience.

Every click or color choice results in constant loading, making the app frustrating to use.

In-Store Pickup Absence

The app lacks an option for users to add out-of-stock online items to their cart for in-store pickup, limiting shopping flexibility.

I can't add out-of-stock items online to pick up in-store, which is inconvenient.

Payment Process Issues

The payment process is cumbersome, lacking flexibility for payment options like gift cards and making it difficult to change payment methods once selected.

Once I chose a payment method, I couldn't go back to change it, which was frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Discount Code Issues

The app and website allow users to apply discount codes that are later deemed invalid after payment, causing frustration and false expectations of savings.

Account Creation Loop

Users face an endless loop when trying to create an account, as the app fails to recognize newly created accounts and repeatedly prompts for confirmation.

Customer Service Frustrations

Customer service is perceived as unhelpful and dismissive, failing to assist with order placements and resolving issues effectively.

Loading Delays

The app experiences constant loading delays with every interaction, significantly hindering the user experience.

In-Store Pickup Absence

The app lacks an option for users to add out-of-stock online items to their cart for in-store pickup, limiting shopping flexibility.

Payment Process Issues

The payment process is cumbersome, lacking flexibility for payment options like gift cards and making it difficult to change payment methods once selected.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app does not work. I tried creating an account and it would not let me. Tried to click on item to look at and it stays stuck on the same page.

Patii.01

When you use the discount code on the app or website, it subtracts the amount after you pay and then tells you the discount is not applicable. Other sites tell you right away if the code is not valid.

6ggrisvj6h

I recently attempted to shop at Alo, lured in by their sign-up coupon, but was thoroughly disappointed. The coupon simply did not work, and the material of the items was cheap and not worth the price.

Wisam M.

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app does not work. I tried creating an account and it would not let me. Tried to click on item to look at and it stays stuck on the same page.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Alo Yoga

Top Insights This Week

Account Creation Issues

Discount Code Problems

Customer Service Challenges

App Performance Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts