Alo Yoga

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Alo Yoga's key feedback

Checkout Issues

A significant number of users, approximately 10%, experience problems during the checkout process, with the app redirecting them back to the cart or not allowing items to be added. This issue disrupts the shopping experience and may deter users from completing purchases.

I keep getting redirected back to the cart and can't complete my purchase.

Rewards System Problems

Around 8% of users report dissatisfaction with the rewards system, citing issues such as disappearing points and rewards not being applicable. This undermines customer loyalty and can lead to frustration among frequent shoppers.

My points disappeared, and I couldn't use my birthday reward.

App Performance

Approximately 5% of users find the app to be slow and unresponsive, with buffering issues and non-functional buttons. This affects the overall user experience and can discourage users from using the app.

The app is slow and some buttons don't work properly.

Discount Code Issues

About 3% of users face difficulties applying discount codes, which can lead to dissatisfaction and a perception of false advertising. This issue can prevent users from taking advantage of promotions and discounts.

The system wouldn't let me use my 10% discount code.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Nike Training Club

Nike Training Club receives high praise for its variety of workouts, ease of use, and being free. Users appreciate the motivational features and the app's adaptability to different fitness levels, though some suggest improvements like better iPad integration and community features.

#2 RUNNER UP

Alo Yoga

Alo Yoga is appreciated for its high-quality products and user-friendly app, with many users praising the ease of shopping and the rewards program. However, some users express dissatisfaction with customer service and technical issues, such as problems with discounts and account management.

#3 Straggler

Lululemon

Lululemon is lauded for its high-quality, stylish activewear and reliable app, with users enjoying the seamless shopping experience. However, some users report issues with customer service and app functionality, particularly with updates and technical glitches.

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Nuggets

Major Highlights of the Week

Cart Issues

Users experience persistent issues adding items to the cart and completing the checkout process, leading to frustration and potential loss of sales.

Every time I try to add something to my cart, I get an error, and when I finally do, I can't checkout.

Rewards Discrepancies

There are significant issues with the rewards system, including disappearing points and unfulfilled promises, which erode customer trust and loyalty.

I had 2,000 points, but now they're gone, and your system says my email doesn't exist.

Gift Quality Concerns

High-spending customers feel undervalued due to the perceived low quality of loyalty gifts, which may discourage future purchases.

The gifts for loyal customers are low-end and don't reflect appreciation for those spending over $50k annually.

Discount Code Failures

The app fails to apply discount codes during checkout, causing dissatisfaction and potentially deterring future purchases.

I was given a 10% discount, but the system wouldn't let me use it.

Apple Pay Integration

The app's integration with Apple Pay is not seamless, causing inconvenience and potentially hindering transactions.

The app is good, but it's not easy to use with Apple Pay.

Birthday Reward Issues

Birthday rewards are expiring too quickly, leading to customer disappointment and a negative impact on the perceived value of the rewards program.

My birthday reward disappeared just 7 days after my birthday, which is too soon.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Cart Issues

Users experience persistent issues adding items to the cart and completing the checkout process, leading to frustration and potential loss of sales.

Rewards Discrepancies

There are significant issues with the rewards system, including disappearing points and unfulfilled promises, which erode customer trust and loyalty.

Gift Quality Concerns

High-spending customers feel undervalued due to the perceived low quality of loyalty gifts, which may discourage future purchases.

Discount Code Failures

The app fails to apply discount codes during checkout, causing dissatisfaction and potentially deterring future purchases.

Apple Pay Integration

The app's integration with Apple Pay is not seamless, causing inconvenience and potentially hindering transactions.

Birthday Reward Issues

Birthday rewards are expiring too quickly, leading to customer disappointment and a negative impact on the perceived value of the rewards program.

Quotes of the week

Hear from some of the most impactful users to drive changes

I keep getting messages that I cannot add items to cart every time I try to add something. And when I do manage to add to my cart I cannot checkout, it just keeps taking me back to the cart.

Vnortega

I was trying to create an account and take advantage of first-time buyer rewards on the app. I spent over 20 minutes trying to access the rewards that were promised, but could not. I gave up and will think twice before using the site again.

Unbelievable difficulty

I’m extremely disappointed with how your team handles problems — both over the phone and by email. My points disappeared, and your system's fault made it impossible to change my password. I will no longer support you.

pakpilai

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The quotes of the week

Hear from some of the most impactful users to drive changes

I keep getting messages that I cannot add items to cart every time I try to add something. And when I do manage to add to my cart I cannot checkout, it just keeps taking me back to the cart.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Alo Yoga

Top Insights This Week

Checkout Issues

Rewards System Problems

App Performance

Discount Code Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts