A significant number of users experience frequent app crashes, especially during critical tasks like booking flights or selecting seats, affecting approximately 20% of users. This instability leads to frustration and hinders the booking process.

Every time I try to book a flight, the app crashes when I select seats.

Many users report difficulties logging into the app, with issues such as incorrect credential recognition and forced browser redirection, impacting around 15% of users. This problem prevents users from accessing their accounts and managing their bookings effectively.

I can't log into the app; it keeps redirecting me to a browser where my credentials don't work.

Users frequently encounter issues with the payment process, such as the app not accepting saved credit card information or failing to display the keyboard for input, affecting about 10% of users. These issues complicate the booking process and lead to abandoned transactions.

The app won't let me use my saved credit card, and the keyboard doesn't show up to enter a new one.

A notable portion of users face errors when searching for flights, such as the app failing to load airport information, affecting approximately 12% of users. This issue prevents users from completing flight bookings and diminishes the app's utility.

I can't search for flights because the app won't load airport information.