Allegiant

User Experience Report

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Allegiant

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Allegiant's key feedback

1

Login Issues

A significant number of users, approximately 30%, report being unable to log into the app, often being redirected to the website or experiencing endless login loops. This issue severely impacts their ability to access boarding passes and manage trips.

I can't log in to the app; it keeps redirecting me to the website, making it impossible to access my boarding pass.

2

Frequent Errors

Around 40% of users experience constant error messages when trying to perform basic functions like booking flights or checking in, leading to frustration and reliance on the website instead.

Every time I try to book a flight, I get an error message, forcing me to use the website instead.

3

Boarding Pass Display

Approximately 25% of users report issues with the boarding pass feature, where QR codes are cut off or not displayed properly, especially on Android devices, making it unusable at the airport.

The boarding pass QR code is cut off on my Android phone, making it impossible to scan at the airport.

4

App Crashes

About 35% of users mention that the app frequently crashes or freezes, particularly during critical tasks like checking in or managing trips, which disrupts their travel plans.

The app crashes every time I try to check in, making it unreliable for travel.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Delta Air Lines
Delta Air Lines receives high praise for its user-friendly app and excellent customer service. Users appreciate the app's ease of use, reliability, and the airline's overall professionalism, making it a preferred choice for many travelers.

#2 RUNNER UP

Southwest Airlines
Southwest Airlines is generally well-regarded for its friendly staff and cost-effective services. However, recent app updates have led to user frustration due to glitches and performance issues, impacting the overall experience.

#3 Straggler

Allegiant
Allegiant receives mixed feedback, with users appreciating the low-cost flights but expressing significant dissatisfaction with the app's functionality. Many users report frequent crashes, login issues, and difficulties in managing bookings, which detracts from the overall travel experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Delta Air Lines
#1 Users Choice
Delta Air Lines receives high praise for its user-friendly app and excellent customer service. Users appreciate the app's ease of use, reliability, and the airline's overall professionalism, making it a preferred choice for many travelers.
Southwest Airlines
#2 Runner-up
Southwest Airlines is generally well-regarded for its friendly staff and cost-effective services. However, recent app updates have led to user frustration due to glitches and performance issues, impacting the overall experience.
Allegiant
#3 Straggler
Allegiant receives mixed feedback, with users appreciating the low-cost flights but expressing significant dissatisfaction with the app's functionality. Many users report frequent crashes, login issues, and difficulties in managing bookings, which detracts from the overall travel experience.

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Nuggets

Major Highlights of the Week

Website Redirection
The app frequently redirects users to the website, disrupting the user experience and preventing seamless in-app functionality. This issue undermines the app's purpose of providing a standalone platform for managing travel needs.
Every time I try to log in, it kicks me over to the website, making the app pointless.
Login Issues
Users face persistent login problems, including being unable to log in, frequent logouts, and password reset loops. These authentication issues severely hinder access to essential features like booking and check-in.
I can't log in or reset my password; it just keeps looping back to the login screen.
Boarding Pass Errors
The app fails to display boarding passes correctly, often cutting off QR codes or not loading them at all. This malfunction forces users to resort to printing passes, negating the app's convenience.
The boarding pass QR code is cut off, making it unusable at the gate.
Frequent Crashes
The app is plagued by frequent crashes and error messages, disrupting user tasks such as booking flights or checking in. This instability creates a frustrating user experience and diminishes trust in the app's reliability.
The app crashes every time I try to book a flight, making it unusable.
Android Compatibility
The app exhibits significant compatibility issues on Android devices, including unresponsive buttons and display errors. These platform-specific problems limit the app's functionality for a large segment of users.
The app doesn't work on my Android phone; buttons are unresponsive and it crashes often.
Payment Processing Failures
Users encounter errors during payment processing, preventing them from completing bookings or purchasing add-ons. This issue directly impacts revenue and user satisfaction by complicating the transaction process.
Every time I try to pay for my flight, I get an error message and can't complete the purchase.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Website Redirection
The app frequently redirects users to the website, disrupting the user experience and preventing seamless in-app functionality. This issue undermines the app's purpose of providing a standalone platform for managing travel needs.
Login Issues
Users face persistent login problems, including being unable to log in, frequent logouts, and password reset loops. These authentication issues severely hinder access to essential features like booking and check-in.
Boarding Pass Errors
The app fails to display boarding passes correctly, often cutting off QR codes or not loading them at all. This malfunction forces users to resort to printing passes, negating the app's convenience.
Frequent Crashes
The app is plagued by frequent crashes and error messages, disrupting user tasks such as booking flights or checking in. This instability creates a frustrating user experience and diminishes trust in the app's reliability.
Android Compatibility
The app exhibits significant compatibility issues on Android devices, including unresponsive buttons and display errors. These platform-specific problems limit the app's functionality for a large segment of users.
Payment Processing Failures
Users encounter errors during payment processing, preventing them from completing bookings or purchasing add-ons. This issue directly impacts revenue and user satisfaction by complicating the transaction process.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is constantly redirecting me to the website, making it impossible to manage my trips or check in. It's frustrating and defeats the purpose of having an app.
BitterBuffalo85
I can't log in to the app, and it keeps asking me to update my password. Even after changing it, I still can't access my account. This is a basic functionality that needs fixing.
srfarri
The app is full of errors and crashes frequently. I can't book flights or access my boarding pass, which is very inconvenient when traveling.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is constantly redirecting me to the website, making it impossible to manage my trips or check in. It's frustrating and defeats the purpose of having an app.
Candice Wu
App Store
I can't log in to the app, and it keeps asking me to update my password. Even after changing it, I still can't access my account. This is a basic functionality that needs fixing.
Kelly Williams
Google Play
The app is full of errors and crashes frequently. I can't book flights or access my boarding pass, which is very inconvenient when traveling.
Koray Okumus
Google Play

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