Allegiant

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Allegiant's key feedback

Login and Sync Issues

A significant number of users, approximately 40%, report difficulties with logging into the app, often being redirected to the website or experiencing repeated login prompts. This issue disrupts the user experience and prevents access to essential features like boarding passes and trip management.

I can't log in to the app; it keeps redirecting me to the website, making it impossible to access my boarding pass.

Frequent Error Messages

Around 35% of users encounter persistent error messages when attempting to use the app, particularly when trying to book flights or access boarding passes. This leads to frustration and forces users to resort to the website or other means to complete their tasks.

Every time I try to book a flight, I get an error message, making the app unusable.

Boarding Pass Display Issues

Approximately 25% of users report problems with the boarding pass feature, such as QR codes being cut off or not displaying correctly, which can cause significant inconvenience at the airport.

The QR code on my boarding pass is cut off, making it unusable at the gate.

App Crashes and Performance

About 30% of users experience frequent app crashes and slow performance, which hinders their ability to manage trips or check flight status efficiently. This instability undermines the app's reliability and user trust.

The app crashes constantly, especially when I try to check my flight status, making it unreliable.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Delta Air Lines

Delta Air Lines receives high praise for its customer service, user-friendly app, and efficient check-in process. Users appreciate the real-time flight updates and the overall ease of use, making it a preferred choice for many travelers.

#2 RUNNER UP

United Airlines

United Airlines garners mixed reviews, with some users appreciating the app's ease of use and helpful features, while others criticize its functionality and customer service. Issues with flight delays and app glitches are common complaints, but the airline's staff is often praised for their friendliness.

#3 Straggler

Allegiant

Allegiant receives a mix of positive and negative feedback. While some users appreciate the app's simplicity and the airline's affordable prices, many others report frequent app crashes, check-in issues, and poor customer service, leading to frustration and dissatisfaction.

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Nuggets

Major Highlights of the Week

Users face persistent login issues, often being redirected to the website or experiencing repeated login prompts, which disrupts access to essential features like boarding passes. This undermines the app's core functionality and frustrates users who expect seamless access to their travel information.

I can't log in to the app; it keeps redirecting me to the website, making it impossible to access my boarding pass.

Error Messages

Frequent error messages prevent users from completing basic tasks such as booking flights or checking in, leading to a perception of unreliability and inefficiency. This issue significantly impacts user trust and satisfaction, as the app fails to perform its primary functions.

Every time I try to book a flight, I get an error message, making the app unusable.

Boarding Pass Visibility

The app often fails to display the full QR code for boarding passes, particularly on Android devices, causing inconvenience at the airport. This technical flaw can lead to delays and additional costs for users who must print their passes.

The QR code on my boarding pass is cut off, and I can't use it at the gate.

App Crashes

The app frequently crashes or becomes unresponsive, especially during critical tasks like booking or checking in, which frustrates users and diminishes the app's reliability. This instability suggests a need for robust testing and optimization to enhance user experience.

The app crashes every time I try to check in, forcing me to use the website instead.

Redundant Updates

Users are repeatedly prompted to update the app, yet these updates often fail to resolve existing issues, leading to user dissatisfaction and skepticism about the app's development process. This cycle of ineffective updates erodes user confidence in the app's functionality.

After updating the app, it still doesn't work, and I'm constantly asked to update again.

Inconsistent Functionality

The app's functionality is inconsistent, with features like 'Manage My Trip' and 'Check-In' often failing to work, which frustrates users who rely on these features for travel management. This inconsistency highlights a need for improved quality assurance and feature reliability.

The 'Manage My Trip' button doesn't work, so I can't view my flight details or check in.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Error Messages

Boarding Pass Visibility

App Crashes

Redundant Updates

Inconsistent Functionality

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is constantly redirecting me to the website, making it impossible to manage my trips or check in. It's frustrating and defeats the purpose of having an app.

TimTheJugger

I can't log in or access my boarding pass, and the app keeps crashing. It's been like this for months, and it's incredibly frustrating.

Hehbdbehdb

The app is a nightmare to use. It crashes constantly, and I can't even book a flight without encountering errors. Allegiant needs to invest in fixing this app.

A Google user

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The quotes of the week

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The app is constantly redirecting me to the website, making it impossible to manage my trips or check in. It's frustrating and defeats the purpose of having an app.

Candice Wu

App Store

I can't log in or access my boarding pass, and the app keeps crashing. It's been like this for months, and it's incredibly frustrating.

Kelly Williams

Google Play

The app is a nightmare to use. It crashes constantly, and I can't even book a flight without encountering errors. Allegiant needs to invest in fixing this app.

Koray Okumus

Google Play

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User Experience Report

Report Date

Allegiant

Top Insights This Week

Login and Sync Issues

Frequent Error Messages

Boarding Pass Display Issues

App Crashes and Performance

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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