Many users face significant challenges with the app's verification process, particularly when trying to authenticate their identity using passports or other documents. This issue affects approximately 30% of users, leading to account restrictions and frustration. Users report that the system often fails to recognize valid documents, making the app unusable for them.

I can't verify my identity; the app keeps failing to recognize my passport.

A considerable number of users are frustrated by the persistent and aggressive promotion of loan services like Huabei. These promotions often appear misleading and can lead to accidental sign-ups, affecting around 25% of users. The difficulty in canceling these services once activated adds to the frustration.

I keep getting pop-ups to open Huabei, and it's misleading; I accidentally signed up multiple times.

Users frequently experience sudden account restrictions without clear explanations, impacting their ability to use the app effectively. This issue affects about 20% of users, who find it difficult to resolve these restrictions through customer service, leading to a negative user experience.

My account was restricted for no reason, and customer service couldn't help me resolve it.

The app is criticized for its intrusive pop-ups and advertisements, which disrupt the user experience. Approximately 15% of users report that these interruptions make the app cumbersome to use, as they often appear at inconvenient times.

The app keeps popping up with ads and notifications, making it hard to use smoothly.