Botim - Video and Voice Calls

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of Botim - Video and Voice Calls's key feedback

Verification Code Issues

A significant number of users, approximately 20%, report not receiving the SMS verification code needed to activate the app, leading to frustration and inability to use the service. This issue affects both new installations and re-installations across different devices.

I tried installing Botim on two devices, but never received the SMS code to activate it.

Poor Call Quality

Around 15% of users experience poor call quality, including weak video calls and unreliable voice connections, even with strong internet signals. This affects the app's primary function and leads to dissatisfaction among users.

The video calls are very bad and weak, making it hard to communicate effectively.

App Access Problems

Approximately 10% of users face issues accessing the app, with reports of being stuck on the personalization page or the app not opening at all. This prevents users from utilizing any of the app's features.

After the update, I can't access the app as it gets stuck on the personalization page.

Customer Service Frustrations

About 8% of users express dissatisfaction with customer service, citing unresponsive support and automated replies that do not address their issues, leading to unresolved problems and user frustration.

I've sent multiple emails to customer service with no response, leaving my issues unresolved.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

WhatsApp Messenger

WhatsApp is highly praised for its seamless communication features, end-to-end encryption, and user-friendly interface. Users appreciate its reliability and the ability to connect globally for free, although some have reported issues with app updates and account restrictions.

#2 RUNNER UP

Viber Messenger

Viber receives mixed feedback, with users appreciating its convenience and data safety features. However, many users report technical issues such as app freezing and poor customer support, which detracts from the overall experience.

#3 Straggler

Botim - Video and Voice Calls

Botim receives mixed reviews, with some users praising its updates and features, while others criticize its reliability and customer service. Common complaints include issues with app functionality, verification codes, and money transfer delays.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Verification Issues

Users are unable to receive SMS verification codes, preventing them from accessing the app. This issue persists across multiple devices and phone numbers, indicating a critical onboarding flaw.

I can't get the verification code on my phone, making it impossible to use the app.

Privacy Concerns

The app randomly activates video and audio features during calls without user consent, posing significant privacy risks. This unexpected behavior undermines user trust and requires immediate attention.

The app turns on my video without warning, which is a huge privacy issue.

Customer Support Failures

Users report a lack of response from customer service, even after multiple attempts to contact them. This lack of support exacerbates user frustration and diminishes trust in the app's reliability.

I've sent 8 emails to customer service with no response, which is unacceptable.

Subscription Misleading

The app description promises free HD calls, but users encounter ads and are prompted to upgrade to premium for this feature. This discrepancy between marketing and actual experience leads to user dissatisfaction.

I was bombarded with ads and told to upgrade for HD calls, contrary to the app's claims.

App Stability Issues

Frequent app crashes and connectivity problems disrupt user experience, with calls dropping unexpectedly despite strong internet connections. These technical issues render the app unreliable for communication.

Calls drop constantly even with a strong internet connection, making the app unusable.

Financial Service Flaws

Users face delays and complications with the money transfer feature, including unexpected fees and slow processing times. These issues undermine confidence in the app's financial services.

I transferred money days ago, and there's still no update, which is frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Verification Issues

Users are unable to receive SMS verification codes, preventing them from accessing the app. This issue persists across multiple devices and phone numbers, indicating a critical onboarding flaw.

Privacy Concerns

Customer Support Failures

Users report a lack of response from customer service, even after multiple attempts to contact them. This lack of support exacerbates user frustration and diminishes trust in the app's reliability.

Subscription Misleading

App Stability Issues

Financial Service Flaws

Users face delays and complications with the money transfer feature, including unexpected fees and slow processing times. These issues undermine confidence in the app's financial services.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has become unreliable with frequent call drops and privacy issues, like video turning on without consent. Customer service is unresponsive, making the experience frustrating.

34ud

I accidentally activated the BOTIM virtual credit card and was charged a fee to deactivate it, despite customer service assuring me there would be no charges. This is misleading and frustrating.

Aabid Ali Aman

After the latest update, my earphones only work when I call, but not when someone calls me. Please fix this issue.

Ababa04

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app has become unreliable with frequent call drops and privacy issues, like video turning on without consent. Customer service is unresponsive, making the experience frustrating.

Candice Wu

App Store

I accidentally activated the BOTIM virtual credit card and was charged a fee to deactivate it, despite customer service assuring me there would be no charges. This is misleading and frustrating.

Kelly Williams

Google Play

After the latest update, my earphones only work when I call, but not when someone calls me. Please fix this issue.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Botim - Video and Voice Calls

Top Insights This Week

Verification Code Issues

Poor Call Quality

App Access Problems

Customer Service Frustrations

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts