Safeway Deals & Delivery

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Safeway Deals & Delivery's key feedback

App Crashes

A significant number of users experience frequent app crashes, particularly when trying to access their shopping lists or during app launch. Approximately 20% of users report this issue, making the app unreliable for consistent use.

The app crashes every time I try to open my list, making it unusable.

Search Functionality Issues

Users are frustrated with the app's search functionality, which often returns no results or freezes, making it difficult to find and order specific products. This issue affects about 15% of users, hindering their shopping experience.

The search function is broken, showing a blank screen and no results for basic items.

Coupon Clipping Complexity

Recent changes to the coupon clipping process have made it more cumbersome, requiring multiple steps to clip deals, which frustrates users who previously enjoyed a simpler process. This affects around 10% of users who frequently use the app for couponing.

Clipping deals now takes three steps instead of one, making it time-consuming.

Technical Glitches

Many users report technical glitches such as freezing, slow performance, and unresponsive buttons, which make the app difficult to use. These issues impact approximately 25% of users, leading to a negative user experience.

The app often freezes and won't respond to any buttons, making it frustrating to use.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Walmart Grocery

Walmart Grocery receives mixed feedback, with users praising its convenience, delivery service, and customer service. However, some users report issues with app performance, glitches, and order cancellations without explanation.

#2 RUNNER UP

Safeway Deals & Delivery

Safeway Deals & Delivery has a mix of positive and negative feedback. Users appreciate the savings and convenience of the app, but many report frequent crashes, slow performance, and difficulties with app navigation and features.

#3 Straggler

Kroger

Kroger's app has received significant criticism following recent updates, with users finding it difficult to navigate and use for in-store shopping. Many users express frustration with the app's design changes, which they feel prioritize delivery and pickup over traditional shopping lists.

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Nuggets

Major Highlights of the Week

Frequent Crashes

The app frequently crashes, especially when accessing lists, making it unreliable for users who rely on it for shopping. This issue persists despite attempts to reinstall the app.

Every time I try to open my list, the app crashes, and reinstalling doesn't help.

Search Functionality

The search feature is consistently failing, returning no results or freezing, which severely limits the app's usability for finding products. This problem has persisted for months without resolution.

Searching for any product results in a blank screen or no results, making it impossible to find items.

Coupon Clipping Complexity

Recent changes to the 'Deals' tab have made coupon clipping a cumbersome multi-step process, frustrating users accustomed to a simpler method. This has increased the time required to clip deals significantly.

Clipping deals now takes three steps instead of one, making the process much longer.

Inconsistent Accessibility

The app is often inaccessible for days, preventing users from accessing their shopping lists and other features when needed. This unreliability disrupts the shopping experience.

The app is terrific when available, but it's been inaccessible for days at a time recently.

Account Security Concerns

Users are unable to remove unfamiliar people from their accounts, risking unauthorized access and loss of points. The app lacks clear options to manage account security effectively.

I can't remove unfamiliar people from my account, and there's no way to change my code to prevent this.

Unethical Rating Prompt

The app manipulates user feedback by only prompting satisfied users to leave reviews, skewing ratings and undermining the integrity of user feedback. This practice gives an unfair advantage to the app's ratings.

The app only asks for reviews from users who indicate they are pleased, skewing ratings.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Frequent Crashes

The app frequently crashes, especially when accessing lists, making it unreliable for users who rely on it for shopping. This issue persists despite attempts to reinstall the app.

Search Functionality

The search feature is consistently failing, returning no results or freezing, which severely limits the app's usability for finding products. This problem has persisted for months without resolution.

Coupon Clipping Complexity

Inconsistent Accessibility

The app is often inaccessible for days, preventing users from accessing their shopping lists and other features when needed. This unreliability disrupts the shopping experience.

Account Security Concerns

Users are unable to remove unfamiliar people from their accounts, risking unauthorized access and loss of points. The app lacks clear options to manage account security effectively.

Unethical Rating Prompt

Quotes of the week

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The app is up to date and I get halfway into entering my information and it glitches out then says there is a technical issue and the system is unavailable. It’s been like this for weeks. It also will not let me continue as guest either so the app is basically useless right now.

jack kent that wins butter

I’ve been using this app every week for years and have loved the ease of couponing in the past. Some time around October 2025, a feature changed in the ‘Deals’ tab that now requires users to run a more extensive search to clip deals. This has turned a very simple, straightforward process from 1 step into 3 steps.

SlimJongUn

In theory, it’s a great app for my list, weekly ad, deals, but the app crashes every time I try to open my list. Uninstalled and reinstalled multiple times. App support link sends you to the Safeway website.

jrl57042

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The quotes of the week

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User Experience Report

Report Date

Safeway Deals & Delivery

Top Insights This Week

App Crashes

Search Functionality Issues

Coupon Clipping Complexity

Technical Glitches

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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