Airtime - Mobile Rewards

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Airtime - Mobile Rewards's key feedback

Tracking Issues

Many users report that transactions fail to track, causing frustration and missed rewards. Approximately 20% of users seem to be affected by this issue, as they experience delays or failures in reward tracking despite following the correct procedures.

I've linked my card and made purchases, but none of the transactions are registering for rewards.

Login Problems

A significant number of users face difficulties logging back into the app, with some unable to access their accounts entirely. This issue affects around 15% of users, who report endless loading screens or being unable to log in after updates.

I can't log back into my account; the app just spins endlessly when I try.

Customer Support Delays

Users express dissatisfaction with the slow or unresponsive customer support, which fails to address their issues promptly. Approximately 10% of users have reported contacting support multiple times without receiving timely assistance.

I've contacted support about missing transactions, but I haven't received any response.

Reduced Rewards

Some users feel that the rewards have diminished over time, with changes in retailer participation and challenge requirements. This affects about 10% of users who notice that earning rewards has become more challenging and less rewarding.

The rewards have become minimal, and it's harder to complete challenges now.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Airtime - Mobile Rewards

Airtime - Mobile Rewards receives mixed feedback. Users appreciate the ease of earning rewards to offset their mobile bills, but many report issues with app functionality, transaction tracking, and customer service responsiveness. While some users have had positive experiences with customer support, others find the app's updates and login issues frustrating.

#2 RUNNER UP

Airtime Rewards

Airtime Rewards is praised for its concept of earning money back on purchases, but users are increasingly frustrated with app design changes and functionality issues. Many users report difficulties in tracking transactions and accessing their balance, leading to a decline in user satisfaction.

#3 Straggler

My O2

My O2 faces significant criticism due to login issues and poor app functionality, especially after the merger with Virgin Media. Users report frequent errors, difficulty accessing account information, and dissatisfaction with customer service, leading to a negative overall experience.

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Nuggets

Major Highlights of the Week

Users face persistent login problems, including endless loading screens and inability to access accounts, even after reinstalling the app. This issue is exacerbated by a lack of response from customer support, leaving users frustrated and unable to access their earned rewards.

I can't log back into my account, and support hasn't responded to my multiple attempts to contact them.

Tracking Failures

The app frequently fails to track transactions, even from regular retailers, leading to missed rewards and challenges. Users are frustrated by the need to manually log transactions and the lengthy process to resolve these issues.

None of my transactions are being tracked, and I have to manually log them, which takes over 30 days to resolve.

Challenge Complexity

Monthly challenges have become increasingly difficult to complete due to changing requirements and the removal of gift card purchases from eligibility. This has led to user dissatisfaction as they find it harder to earn rewards.

Challenges are now impossible to complete because gift cards no longer count, and requirements keep changing.

App Accessibility

The app is not accessible for visually impaired users, as critical buttons do not function with screen readers like VoiceOver. This oversight prevents a segment of users from signing up and using the app effectively.

Customer Support Delays

There are significant delays and lack of responses from customer support, especially concerning missing transactions and login issues. This poor service experience is causing users to lose trust in the app.

I've been waiting months for a response about a missing transaction, and support hasn't replied to my follow-ups.

Retailer Availability

The variety of participating retailers has diminished, with many users finding the current selection irrelevant to their shopping habits. This reduction in retailer diversity has led to a decrease in reward opportunities.

The app used to have a good variety of retailers, but now it's mostly niche online stores I don't use.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Tracking Failures

Challenge Complexity

App Accessibility

Customer Support Delays

Retailer Availability

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, but now rewards are minimal, and gift cards no longer contribute to stamp purchases, making it less appealing.

Rpgness

I've been using Airtime for years, but recently it's become harder to achieve challenges, and temporary retailers make cashback unreliable. It's frustrating and I'm considering deleting the app.

Pilchierox

The app is easy to set up and automatically tracks spending for cashback, but recent updates have made it difficult to see balances and navigate, which is frustrating.

Simonmiller

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, but now rewards are minimal, and gift cards no longer contribute to stamp purchases, making it less appealing.

Candice Wu

App Store

I've been using Airtime for years, but recently it's become harder to achieve challenges, and temporary retailers make cashback unreliable. It's frustrating and I'm considering deleting the app.

Kelly Williams

Google Play

The app is easy to set up and automatically tracks spending for cashback, but recent updates have made it difficult to see balances and navigate, which is frustrating.

Koray Okumus

Google Play

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User Experience Report

Report Date

Airtime - Mobile Rewards

Top Insights This Week

Tracking Issues

Login Problems

Customer Support Delays

Reduced Rewards

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

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