A significant number of users face difficulties logging into the app, with issues ranging from endless loading screens to being unable to sign in after updates. Approximately 20% of users report these login problems, which hinder their ability to access rewards and use the app effectively.

I can't log back into my account after the update, it just keeps loading indefinitely.

Many users experience problems with the app not tracking their transactions accurately, leading to missed rewards. This issue affects about 25% of users, who find themselves having to manually report transactions or not receiving rewards for their purchases.

None of my transactions are being registered, and I have to manually log them, which is frustrating.

Users express dissatisfaction with the limited variety of retailers available for earning rewards, especially as some previously available retailers have disappeared. This affects around 15% of users who find the current selection does not match their shopping habits.

The app used to have a good variety of retailers, but now it's mostly niche online stores I don't use.

There are numerous complaints about slow or unresponsive customer service, particularly when users need assistance with transaction issues or account problems. Approximately 10% of users report these delays, which exacerbate their frustrations with other app issues.

I've been waiting for a response from customer service about a missing transaction for months with no resolution.