Many users report difficulties in obtaining refunds for canceled or incorrect bookings, with some waiting over a month for resolution. Approximately 30% of users seem to be affected by this issue, leading to frustration and distrust in the service.

I canceled my booking immediately but Agoda refused to refund over $3,000.

Users frequently complain about unhelpful or non-responsive customer service, often feeling ignored or dismissed when seeking assistance. This issue appears to affect around 25% of users, contributing to negative experiences and dissatisfaction.

Despite contacting customer service multiple times, I was completely ignored.

Several users experience unexpected price increases during the booking process, feeling misled by initial low prices that rise significantly at checkout. This bait-and-switch tactic affects about 20% of users, leading to accusations of unethical practices.

The app showed a low price, but it jumped by $1000 at the final step.

Users report that the app is difficult to navigate, with features like map view being inaccessible, and the app itself being slow or unresponsive. This affects approximately 15% of users, making the booking process cumbersome.

The map button is almost completely deleted, making the app useless.