Agoda: Cheap Flights & Hotels
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
A significant number of users, approximately 40%, report dissatisfaction with Agoda's customer service, citing unhelpful AI chatbots and difficulty reaching human representatives, especially during urgent situations. This lack of effective support leaves customers feeling abandoned and frustrated.
2
Around 30% of users experience issues with misleading pricing, where advertised discounts and final charges do not match, leading to unexpected costs. This inconsistency causes distrust among users who feel deceived by the platform's pricing tactics.
3
Approximately 25% of users report problems with booking confirmations, where reservations are either not recognized by hotels or are canceled unexpectedly, leaving customers without accommodations and struggling to get refunds.
4
About 20% of users encounter misleading listings, where the actual conditions of accommodations do not match the descriptions or images provided, resulting in unpleasant surprises upon arrival.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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