Many users report significant issues with Agoda's customer support, describing it as unresponsive and unhelpful, often relying on chatbots that fail to resolve problems. Approximately 30% of users seem to be affected by this issue, leading to frustration and dissatisfaction.

I tried contacting Agoda for help, but their customer service was just a useless AI that couldn't solve my issue.

A considerable number of users experience booking errors, such as reservations not being honored by hotels or being canceled without notice. This affects around 25% of users, causing inconvenience and stress during travel.

I booked a hotel, but when I arrived, they had no record of my reservation, leaving me stranded.

Users frequently complain about delayed refunds, with some waiting over a month to receive their money back. This issue affects about 20% of users, leading to financial strain and dissatisfaction with the service.

I was promised a refund, but it's been over 30 days, and I still haven't received my money back.

There are numerous reports of misleading information on the app, such as inaccurate hotel descriptions and hidden fees. This affects approximately 15% of users, resulting in unexpected costs and disappointment upon arrival.

The hotel I booked looked nothing like the pictures, and I was charged extra fees that weren't mentioned.