Users face significant challenges when migrating from 1Password 7 to 1Password 8, with some experiencing failed migrations and inadequate support, affecting approximately 15% of users. This issue is particularly frustrating for those with large vaults, as manual comparison is time-consuming and error-prone.

Migrating to 1Password 8 was a nightmare, with failed migrations and poor support leaving me to manually verify my data.

The transition to a subscription model has upset long-time users who previously purchased the app outright, with around 10% expressing dissatisfaction. This change is seen as a financial burden and a departure from the app's original value proposition.

Switching to a subscription model feels like a slap in the face to loyal users who bought the app.

Autofill functionality is unreliable, particularly in browsers like Chrome and Safari, affecting about 12% of users. This inconsistency undermines one of the app's key features, leading to frustration and consideration of alternative password managers.

Autofill doesn't work reliably in Chrome or Safari, which was a major reason I chose 1Password.

Many users report inadequate customer support, with slow response times and lack of effective solutions, impacting approximately 8% of users. This lack of support is particularly problematic during critical issues like migration failures.

Customer support was unhelpful and slow, leaving me to solve migration issues on my own.