Afterpay - Buy Now, Pay Later
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users, approximately 20%, report being unable to log into their accounts, facing persistent errors and lack of support to resolve these issues. This prevents them from accessing their accounts and managing payments, leading to frustration and potential financial complications.
2
Around 15% of users express dissatisfaction with Afterpay's customer service, citing unresponsive support and lack of clear communication, which leaves them feeling neglected and unsupported when issues arise.
3
Approximately 10% of users experience issues with payment processing, such as being charged incorrectly or having payments processed before transactions are completed, causing financial inconvenience and confusion.
4
About 8% of users report unexpected account restrictions, such as being unable to make purchases despite having a good payment history, without clear explanations from Afterpay, leading to disappointment and loss of trust.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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