Affirm: Buy now, pay over time
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users express frustration with Affirm's customer service, citing scripted responses and lack of real solutions. Approximately 15% of users report dissatisfaction with the support they receive, feeling that their issues are not adequately addressed.
2
Users face challenges when trying to close their accounts, with some reporting that Affirm refuses to delete their accounts despite repeated requests. This issue affects around 10% of users, leading to concerns about personal data security.
3
Some users experience unexpected charges, such as being charged for down payments or full amounts without confirmation, causing financial inconvenience. This problem affects about 8% of users, leading to dissatisfaction with the payment process.
4
Users report sudden reductions in purchasing power, often after a single late payment, which they find disproportionate and frustrating. This issue impacts approximately 12% of users, who feel penalized despite a history of timely payments.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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