Affirm: Buy now, pay over time
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users experience prolonged delays in receiving refunds for returned items, with some waiting months. This issue affects approximately 5% of users, causing frustration and financial strain as they continue to make payments on returned products. "I returned shoes months ago and still haven't received my refund, yet I'm forced to keep paying for them!"
2
Users with older devices face challenges due to mandatory app updates that require newer iOS versions, effectively locking them out of the app. This affects around 3% of users, who are unable to access the app without upgrading their devices. "The mandatory update requires iOS 17, but my phone only supports up to iOS 15.8.3, leaving me unable to use the app."
3
Some users report issues with identity verification, particularly in rural areas, preventing them from creating accounts. This affects about 2% of users, who are unable to access Affirm's services due to address verification failures. "I can't verify my address because I live in a rural area, and Affirm won't let me create an account."
4
A portion of users express dissatisfaction with customer service, citing difficulties in resolving issues and lack of effective communication. This affects approximately 4% of users, who feel unsupported when facing problems with their accounts. "Customer service is unhelpful, and I can't get a direct answer to my questions."
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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Nuggets
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