Hubspace

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Hubspace

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Hubspace's key feedback

1

Connectivity Issues

A significant number of users report frequent connectivity problems with the app, where devices often show as offline or fail to connect to Wi-Fi. This issue affects approximately 30% of users, leading to frustration as they are unable to control their smart devices reliably.

The app frequently shows my devices as offline, making them unusable.

2

Scheduling Failures

Many users experience issues with the scheduling feature, where devices do not turn on or off as programmed. This inconsistency affects around 20% of users, causing inconvenience as they have to manually control their devices.

The schedule I set up for my lights doesn't work, and I have to turn them on manually.

3

App Performance

Users frequently complain about the app being slow, crashing, or not loading at all. This affects approximately 25% of users, making it difficult for them to manage their smart home devices effectively.

The app takes forever to load and often crashes, making it hard to control my lights.

4

Account and Login Issues

A notable number of users face problems with account management, including being logged out unexpectedly and difficulties with logging back in. This issue impacts about 15% of users, leading to frustration as they struggle to access their devices.

The app keeps logging me out, and I can't sign back in to control my lights.

"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."

Alexandra Motto
Director of Product and Design Operations, Grubhub
Request a demo

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Hubspace
Hubspace receives mixed feedback, with users praising its easy setup and functionality, but many report connectivity issues, especially with Wi-Fi and Bluetooth, and problems with integration with other smart home systems.

#2 RUNNER UP

Google Home
Google Home is appreciated for its seamless integration and ease of use, but users express frustration with recent updates that have led to connectivity issues and a decline in service reliability.

#3 Straggler

Amazon Alexa
Amazon Alexa is valued for its wide range of functionalities and voice command capabilities, but users criticize the app's user interface and frequent glitches, which can hinder the overall experience.

Go from analysis to action-ready insights, fast.

Book Demo
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Hubspace
#1 Users Choice
Hubspace receives mixed feedback, with users praising its easy setup and functionality, but many report connectivity issues, especially with Wi-Fi and Bluetooth, and problems with integration with other smart home systems.
Google Home
#2 Runner-up
Google Home is appreciated for its seamless integration and ease of use, but users express frustration with recent updates that have led to connectivity issues and a decline in service reliability.
Amazon Alexa
#3 Straggler
Amazon Alexa is valued for its wide range of functionalities and voice command capabilities, but users criticize the app's user interface and frequent glitches, which can hinder the overall experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Connectivity Issues
Users experience frequent disconnections and offline status of devices, making them unreliable for consistent use. This affects the core functionality of the app, leading to frustration and potential returns.
My devices have begun to continuously go offline.
App Performance
The app often crashes or fails to load, requiring multiple attempts to perform basic functions. This instability undermines user confidence and satisfaction with the product.
The app is stuck in a loop and won't load.
Integration Problems
Integration with other smart home systems like Alexa and Google Home is inconsistent, limiting the app's utility in a connected home environment. Users find this lack of seamless integration frustrating.
Does not integrate with Smart Life and has faulty Alexa integration.
Account Management
The app requires account creation and frequent logins, which users find unnecessary and cumbersome for controlling simple devices like light bulbs. This requirement is seen as a barrier to user experience.
Why do I need a login to adjust my lights?
Scheduling Failures
Scheduled tasks often fail to execute as planned, leading to manual intervention and defeating the purpose of automation. This inconsistency in scheduling diminishes the app's value proposition.
The timer never actually activates.
Device Compatibility
The app struggles with compatibility on certain devices, particularly newer Android models, which prevents users from fully utilizing their smart home products. This issue is a significant deterrent for potential users.
Doesn't work on Pixel phones.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Connectivity Issues
Users experience frequent disconnections and offline status of devices, making them unreliable for consistent use. This affects the core functionality of the app, leading to frustration and potential returns.
App Performance
The app often crashes or fails to load, requiring multiple attempts to perform basic functions. This instability undermines user confidence and satisfaction with the product.
Integration Problems
Integration with other smart home systems like Alexa and Google Home is inconsistent, limiting the app's utility in a connected home environment. Users find this lack of seamless integration frustrating.
Account Management
The app requires account creation and frequent logins, which users find unnecessary and cumbersome for controlling simple devices like light bulbs. This requirement is seen as a barrier to user experience.
Scheduling Failures
Scheduled tasks often fail to execute as planned, leading to manual intervention and defeating the purpose of automation. This inconsistency in scheduling diminishes the app's value proposition.
Device Compatibility
The app struggles with compatibility on certain devices, particularly newer Android models, which prevents users from fully utilizing their smart home products. This issue is a significant deterrent for potential users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently runs into issues and my devices are constantly showing up as 'offline' rendering them unusable.
Billygoat313
I like this app and it works. I would say it’s perfect about 90% of the time with my lights, which, for automatic lights controlled by a phone, is amazing. The one thing that I really hope the developers can read in this review and do with this app in an update is incorporate widget capability so that I don’t have to go into the app to turn on and off my lights.
loubearismyboobear
Overall I like the features and functions of the app. Having built-in themes for things like Independence Day or Halloween is pretty nice. One function that is either missing or really hidden is the ability to select a color for each light individually. Please add the feature to select colors per light and keep them static.
LSNerd

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app frequently runs into issues and my devices are constantly showing up as 'offline' rendering them unusable.
Candice Wu
App Store
I like this app and it works. I would say it’s perfect about 90% of the time with my lights, which, for automatic lights controlled by a phone, is amazing. The one thing that I really hope the developers can read in this review and do with this app in an update is incorporate widget capability so that I don’t have to go into the app to turn on and off my lights.
Kelly Williams
Google Play
Overall I like the features and functions of the app. Having built-in themes for things like Independence Day or Halloween is pretty nice. One function that is either missing or really hidden is the ability to select a color for each light individually. Please add the feature to select colors per light and keep them static.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy