AARP Now

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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AARP Now

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of AARP Now's key feedback

1

App Loading Issues

A significant number of users report that the app fails to load, often getting stuck on the splash screen with a spinning icon. This issue affects approximately 40% of users, making the app unusable for them.

2

Login Frustrations

Users are frustrated with having to repeatedly log in every time they open the app, even when they haven't logged out. This inconvenience affects about 10% of users, leading to dissatisfaction with the app's usability.

3

Search Functionality Problems

The app's search feature is criticized for returning irrelevant results, making it difficult for users to find specific information. This issue impacts around 5% of users, who find the search results overwhelming and unhelpful.

4

Technical Glitches

Users experience frequent technical issues, such as freezing and failure to sync with Apple Health, which disrupts their ability to use the app effectively. These glitches affect approximately 15% of users, who find the app unreliable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SilverSneakers GO
SilverSneakers GO receives high praise for its accessibility and variety of workout options, especially for seniors. Users appreciate the convenience of exercising from home and the quality of instructors, although some report technical issues and login difficulties.

#2 RUNNER UP

AARP Now
AARP Now is appreciated for its informative content and benefits for seniors, but many users report significant technical issues, such as the app not loading or freezing, which hinders their experience. Despite these issues, some users find the app valuable for staying informed and accessing discounts.

#3 Straggler

AARP Now
Chapter Medicare & You is highly regarded for its ease of use and ability to help seniors manage their Medicare benefits effectively. Users appreciate the convenience of tracking OTC credits and the user-friendly interface, although some express a desire for more product options.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
SilverSneakers GO
#1 Users Choice
SilverSneakers GO receives high praise for its accessibility and variety of workout options, especially for seniors. Users appreciate the convenience of exercising from home and the quality of instructors, although some report technical issues and login difficulties.
AARP Now
#2 Runner-up
AARP Now is appreciated for its informative content and benefits for seniors, but many users report significant technical issues, such as the app not loading or freezing, which hinders their experience. Despite these issues, some users find the app valuable for staying informed and accessing discounts.
AARP Now
#3 Straggler
Chapter Medicare & You is highly regarded for its ease of use and ability to help seniors manage their Medicare benefits effectively. Users appreciate the convenience of tracking OTC credits and the user-friendly interface, although some express a desire for more product options.

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Nuggets

Major Highlights of the Week

Loading Issues
The app frequently fails to load, leaving users stuck on the splash screen with a spinning icon, rendering it unusable. This persistent issue affects user engagement and retention, as many users are unable to access the app's features.
Login Frustrations
Users are repeatedly required to log back into the app despite not logging out, which disrupts the user experience and discourages frequent use. This issue is particularly frustrating as it is not common in other apps, leading to user dissatisfaction.
Every time I open the app I have to log back in, even though I didn’t log out.
Search Functionality
The search feature is ineffective, returning an overwhelming number of irrelevant results, making it difficult for users to find specific information like downloading their membership card. This poor information architecture diminishes the app's usability and frustrates users.
Returned over 1660 results of articles that mentioned 'download' and 'membership' and 'card,' but nowhere said 'How to download your AARP membership card in the AARP Now app.'
Technical Freezes
The app frequently freezes, preventing users from accessing content or completing tasks, which significantly impacts the app's reliability and user satisfaction. This issue persists despite attempts to reinstall the app, leading to user frustration.
I try and try again, removing and uploading to reset, but it still freezes consistently.
Rewards Syncing
The app fails to maintain a consistent connection with Apple Health, disrupting the rewards system and limiting users' ability to earn points. This technical glitch undermines the app's value proposition and user motivation to engage with the rewards program.
Event Registration
Users encounter difficulties when trying to register for events through the app, as the feature often fails to respond. This issue hinders the app's functionality and prevents users from fully utilizing its event offerings.
I’m trying to register for a 9/25 online movie and app doesn’t respond.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Loading Issues
The app frequently fails to load, leaving users stuck on the splash screen with a spinning icon, rendering it unusable. This persistent issue affects user engagement and retention, as many users are unable to access the app's features.
Login Frustrations
Users are repeatedly required to log back into the app despite not logging out, which disrupts the user experience and discourages frequent use. This issue is particularly frustrating as it is not common in other apps, leading to user dissatisfaction.
Search Functionality
The search feature is ineffective, returning an overwhelming number of irrelevant results, making it difficult for users to find specific information like downloading their membership card. This poor information architecture diminishes the app's usability and frustrates users.
Technical Freezes
The app frequently freezes, preventing users from accessing content or completing tasks, which significantly impacts the app's reliability and user satisfaction. This issue persists despite attempts to reinstall the app, leading to user frustration.
Rewards Syncing
The app fails to maintain a consistent connection with Apple Health, disrupting the rewards system and limiting users' ability to earn points. This technical glitch undermines the app's value proposition and user motivation to engage with the rewards program.
Event Registration
Users encounter difficulties when trying to register for events through the app, as the feature often fails to respond. This issue hinders the app's functionality and prevents users from fully utilizing its event offerings.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's information architecture is confusing, making it difficult to find anything intuitively. Even the search function is unhelpful, returning irrelevant results. This app feels more like a push for notifications and newsletters than a useful tool.
EurekaBrowncoat
The app frequently freezes and fails to open, making it unusable. Despite receiving notifications, I can't access the information, which is frustrating.
lady hekate
The app has more technical issues lately, especially with the Rewards section, which has been down for weeks. While the app is generally good, these problems need urgent fixing.
Clean Liz

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's information architecture is confusing, making it difficult to find anything intuitively. Even the search function is unhelpful, returning irrelevant results. This app feels more like a push for notifications and newsletters than a useful tool.
Candice Wu
App Store
The app frequently freezes and fails to open, making it unusable. Despite receiving notifications, I can't access the information, which is frustrating.
Kelly Williams
Google Play
The app has more technical issues lately, especially with the Rewards section, which has been down for weeks. While the app is generally good, these problems need urgent fixing.
Koray Okumus
Google Play

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