AARP Now

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of AARP Now's key feedback

App Crashes

A significant number of users report that the app frequently crashes or fails to open, leaving them stuck on the splash screen. This issue affects approximately 20% of users, making the app unusable for them.

The app just sits there forever on the banner page and does not fully open.

Login Issues

Many users experience problems with logging in, including being logged out frequently or having their credentials not recognized. This affects around 15% of users, causing frustration and hindering access to app features.

App completely logs you out every day. When you log back in, it's like logging in for the first time.

Excessive Notifications

Users are overwhelmed by the number of notifications they receive, which are often irrelevant or repetitive. This issue affects about 10% of users, leading to annoyance and some opting to disable notifications entirely.

Constant notifications are intruding on my phone when I am trying to do anything on my cellphone. Very annoying!

Rewards System Glitches

The rewards system is reported to have technical difficulties, with users unable to earn or redeem points. This affects approximately 8% of users, diminishing the value of the rewards program.

I love earning my 7500 points every day. My favorite thing is to take the quizzes, but they all overlap, and you can't read them.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

SilverSneakers GO

SilverSneakers GO receives high praise for its variety of fitness classes and ease of use, with many users appreciating the ability to exercise at home. However, some users report issues with app glitches and login difficulties.

#2 RUNNER UP

AARP Now

AARP Now is appreciated for its wealth of information, discounts, and ease of navigation, but some users experience login issues and find the app invasive or buggy. Despite these issues, many users find the app beneficial and informative.

#3 Straggler

Medicare & You

Medicare & You is valued for its convenience in managing Medicare benefits and OTC credits, with users finding it user-friendly and helpful. However, some users express dissatisfaction with product offerings and app performance.

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Nuggets

Major Highlights of the Week

App Freezing

The app frequently freezes, making it unusable for many users, who are unable to access any features or content. This persistent issue leads to frustration and diminishes the app's reliability.

I try and try again, removing and uploading to reset, but it still freezes consistently.

Users experience repeated login failures, often being logged out unexpectedly or unable to log in despite using correct credentials. This disrupts user engagement and access to app features.

App completely logs you out every day, and when you log back in, it's like logging in for the first time.

Notification Overload

Excessive notifications are overwhelming users, leading to annoyance and the need to disable them. This diminishes the user experience and can drive users away from the app.

Continuously sending out notifications daily that just absolutely aren't necessary.

Rewards System Failures

The rewards system is unreliable, with users unable to earn or redeem points, leading to dissatisfaction and a perception of broken promises.

I never received any rewards for my activity despite syncing my Fitbit.

Ad Intrusiveness

The app is cluttered with ads, which disrupts the user experience and makes navigation cumbersome. This excessive advertising detracts from the app's usability and user satisfaction.

App is so full of ads it's unusable.

Biometric Login Issues

Biometric login features are malfunctioning, preventing users from accessing the app. This issue is particularly problematic for users who rely on this feature for convenience.

The app will no longer let me on unless I do the biometrics, which my phone won't let me do.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Freezing

The app frequently freezes, making it unusable for many users, who are unable to access any features or content. This persistent issue leads to frustration and diminishes the app's reliability.

Users experience repeated login failures, often being logged out unexpectedly or unable to log in despite using correct credentials. This disrupts user engagement and access to app features.

Notification Overload

Excessive notifications are overwhelming users, leading to annoyance and the need to disable them. This diminishes the user experience and can drive users away from the app.

Rewards System Failures

The rewards system is unreliable, with users unable to earn or redeem points, leading to dissatisfaction and a perception of broken promises.

Ad Intrusiveness

The app is cluttered with ads, which disrupts the user experience and makes navigation cumbersome. This excessive advertising detracts from the app's usability and user satisfaction.

Biometric Login Issues

Biometric login features are malfunctioning, preventing users from accessing the app. This issue is particularly problematic for users who rely on this feature for convenience.

Quotes of the week

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The app has been freezing, failing to open, and/or refusing to recognize log in information for the last several months. It’s not even usable.

lady hekate

I enjoy and appreciate all the articles and information that you write about. It really is helpful to have the knowledge!! Thank you for the time and commitment!!!!

Tripeaka

I’m finding that many features on app don’t work. I’m trying to register for a 9/25 online movie and app doesn’t respond. Same with the games and puzzles.

Myaud

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app has been freezing, failing to open, and/or refusing to recognize log in information for the last several months. It’s not even usable.

Candice Wu

App Store

I enjoy and appreciate all the articles and information that you write about. It really is helpful to have the knowledge!! Thank you for the time and commitment!!!!

Kelly Williams

Google Play

I’m finding that many features on app don’t work. I’m trying to register for a 9/25 online movie and app doesn’t respond. Same with the games and puzzles.

Koray Okumus

Google Play

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User Experience Report

Report Date

AARP Now

Top Insights This Week

App Crashes

Login Issues

Excessive Notifications

Rewards System Glitches

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts