AAA Mobile

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of AAA Mobile's key feedback

Login Issues

A significant number of users experience problems logging into the app, with complaints about being stuck in loops or the app not recognizing credentials. This issue affects approximately 15% of users, causing frustration and limiting access to app features.

I can't log in to the app; it keeps sending me in a loop and never lets me log in.

App Crashes

Many users report that the app frequently crashes or fails to load, especially during critical times when roadside assistance is needed. This affects around 10% of users, making the app unreliable in emergencies.

The app won't open; it just stays on the AAA logo without loading.

Slow Performance

Users often mention that the app is slow to respond, with long loading times and unresponsive features. This affects about 8% of users, leading to a frustrating user experience.

The app is extremely laggy and buffers when trying to select options.

Feature Limitations

Some users are frustrated by the app's inability to perform certain functions, such as managing memberships or accessing specific services, which affects approximately 7% of users.

I can't change my payment type or options on the app; it's very limited.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

AAA Mobile

AAA Mobile receives mixed feedback. Users appreciate its ease of use, helpful features, and reliable roadside assistance, but many report issues with app crashes, login problems, and slow service response times.

#2 RUNNER UP

Allstate Mobile

Allstate Mobile has a mix of positive and negative reviews. Users praise the app for its ease of navigation and excellent customer service, but many complain about login issues, app crashes, and the need for frequent password resets.

#3 Straggler

Roadtrippers

Roadtrippers is criticized for its paywall and limited free features, with many users expressing frustration over the app's high subscription costs and locked features. However, some users find it useful for planning detailed trips and discovering new places.

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Nuggets

Major Highlights of the Week

Users frequently encounter problems logging into the app, with repeated requests for credentials and errors preventing access. This creates a significant barrier to accessing services and managing accounts efficiently.

I can't log in to the app, only online, despite changing my password multiple times.

App Crashes

The app often crashes or fails to load, leaving users with a blank screen or stuck on the AAA logo. This unreliability is particularly frustrating during emergencies when quick access is crucial.

The app won't open, just shows a blank screen after the update.

Roadside Assistance Delays

There are reports of long wait times and miscommunications for roadside assistance, with some users waiting hours for service. This undermines the app's promise of timely support.

Waited 3+ hours for a tow truck, which is unacceptable.

Membership Recognition

The app fails to recognize active memberships, prompting users to renew unnecessarily or denying access to services. This issue causes confusion and dissatisfaction among members.

The app says my membership expired, but I'm paid up until next year.

User Interface Problems

Navigation and usability issues, such as unresponsive buttons and poor layout, hinder the user experience. These design flaws make it difficult for users to access essential features.

Notification Overload

Users are overwhelmed by excessive notifications, often irrelevant or promotional, with no easy way to opt-out. This diminishes the app's value and user satisfaction.

I get constant notifications for things I don't care about, with no way to turn them off.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Crashes

The app often crashes or fails to load, leaving users with a blank screen or stuck on the AAA logo. This unreliability is particularly frustrating during emergencies when quick access is crucial.

Roadside Assistance Delays

There are reports of long wait times and miscommunications for roadside assistance, with some users waiting hours for service. This undermines the app's promise of timely support.

Membership Recognition

The app fails to recognize active memberships, prompting users to renew unnecessarily or denying access to services. This issue causes confusion and dissatisfaction among members.

User Interface Problems

Navigation and usability issues, such as unresponsive buttons and poor layout, hinder the user experience. These design flaws make it difficult for users to access essential features.

Notification Overload

Users are overwhelmed by excessive notifications, often irrelevant or promotional, with no easy way to opt-out. This diminishes the app's value and user satisfaction.

Quotes of the week

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The app is easy to use, and AAA response time was amazing even in a remote area.

Orleaon

I love using the AAA app to find the best gas prices, but it would be better if the ETA for services was updated more frequently.

Sitch7804

The app is convenient for requesting roadside assistance, but it often logs me out and requires re-entry of my credentials, which is frustrating during emergencies.

A Google user

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User Experience Report

Report Date

AAA Mobile

Top Insights This Week

Login Issues

App Crashes

Slow Performance

Feature Limitations

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

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