AAA Mobile
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users, approximately 5%, are frustrated with the app's frequent password reset requests, which they find unnecessary and cumbersome. This issue detracts from the overall user experience, leading some to consider alternative methods for accessing AAA services.
2
Around 3% of users report issues with the app's compatibility across different devices, particularly between iPhones and Samsung phones. This inconsistency can hinder the app's usability and accessibility for some users.
3
Approximately 4% of users find the app less effective when dealing with complex issues, as it seems to handle only basic problems efficiently. This limitation can lead to frustration when users face more complicated situations.
4
About 2% of users have encountered incorrect information regarding their insurance policies within the app, such as showing expired policies that are still active. This misinformation can cause confusion and inconvenience.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)