1v1Me - Esports Staking

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of 1v1Me - Esports Staking's key feedback

Withdrawal Issues

A significant number of users report difficulties withdrawing their winnings, with delays and unresponsive customer support being common complaints. Approximately 10% of users seem to be affected by this issue.

I won a bet and have been unable to withdraw the funds for 5 days with no resolution.

Account Bans

Users frequently mention being banned without clear reasons, often after winning or attempting to withdraw money. This issue appears to affect around 8% of users.

I put $1 and earned less, then got banned after placing more on another bet.

App Changes

Recent updates have led to dissatisfaction among users, with many feeling that changes to staking options and game mechanics are unfair and profit-driven. This concern is voiced by about 12% of users.

The app's recent changes make it harder to win, and everyone in the chat is complaining.

Customer Support Delays

There are numerous complaints about slow and ineffective customer support, with users waiting extended periods for responses. This issue affects approximately 7% of users.

Support isn’t helping and it’s been longer than 5 business days.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

1v1Me - Esports Staking

1v1Me receives mixed feedback. Many users praise its user-friendly interface, competitive matches, and excellent customer service. However, some users express dissatisfaction with recent changes, issues with withdrawals, and concerns about fairness and transparency.

#2 RUNNER UP

Players' Lounge

Players' Lounge is generally well-received, with users appreciating the opportunity to make money while gaming and the app's user-friendly design. However, some users report issues with fees, withdrawal delays, and occasional glitches.

#3 Straggler

GamerSaloon

GamerSaloon has a mixed reputation. Users enjoy the competitive gaming environment and the potential to earn money, but there are frequent complaints about account issues, poor customer support, and problems with game fairness.

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Nuggets

Major Highlights of the Week

Account Access Issues

Users face difficulties accessing their accounts due to duplicate account creation or previous usage of phone numbers, leading to blocked logins. This issue prevents users from experiencing the app despite multiple attempts to resolve it with support.

I can't log in because my phone number was already used, and there's no option to sign into the account linked to it.

Withdrawal Delays

There are significant delays in processing withdrawals, with some users waiting over five days without resolution. This issue is compounded by slow customer support response times, causing frustration and distrust.

I won a bet but have been unable to withdraw my funds for five days, and support takes 24 hours to respond.

Unwanted App Changes

Recent updates have altered the staking system unfavorably, reducing potential returns and removing popular betting options. These changes have led to widespread dissatisfaction and perceptions of increased difficulty in winning.

The app changed from 3x-9x to 1.2x-2.5x stakes, making it harder to win and causing frustration.

Customer Service Complaints

Users report poor customer service experiences, including rude interactions and unresolved issues. This negatively impacts user trust and satisfaction with the platform.

I was scammed, and the developer was rude when I reached out for help.

Inconsistent Game Rules

Changes in game rules and staking options without user input have led to confusion and dissatisfaction. Users feel these changes make it easier to lose and harder to enjoy the app.

The app removed spreads and over/unders, adding stakes no one asked for, ruining the experience.

Security and Fairness Concerns

Users express concerns about the fairness and security of the platform, with reports of account bans without clear reasons and perceived manipulation of game outcomes. This erodes confidence in the app's integrity.

I was banned after winning a bet, and they didn't explain why, making me question the app's fairness.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Access Issues

Withdrawal Delays

Unwanted App Changes

Customer Service Complaints

Users report poor customer service experiences, including rude interactions and unresolved issues. This negatively impacts user trust and satisfaction with the platform.

Inconsistent Game Rules

Changes in game rules and staking options without user input have led to confusion and dissatisfaction. Users feel these changes make it easier to lose and harder to enjoy the app.

Security and Fairness Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is super easy to use, everything is legit, and I can place wagers without worrying about scams or delays. The best part is how smooth the betting process is; deposits, payouts, and tracking bets are all fast and reliable.

Lafser

The only reason it’s not a 1 star is because the app is pretty easy to use and straightforward. However, the swipe-up mechanic for placing bets is terrible and should be changed to a button or a timer to prevent accidental bets.

Bkauda

I was supposed to get refunded for my stake due to a map change, but I never received it. This has been frustrating, and the lack of resolution makes me hesitant to trust the app.

Cjsowavvy

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

I was supposed to get refunded for my stake due to a map change, but I never received it. This has been frustrating, and the lack of resolution makes me hesitant to trust the app.

Koray Okumus

Google Play

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User Experience Report

Report Date

1v1Me - Esports Staking

Top Insights This Week

Withdrawal Issues

Account Bans

App Changes

Customer Support Delays

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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