1v1Me - Esports Staking

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of 1v1Me - Esports Staking's key feedback

Account Access Issues

Many users face difficulties accessing their accounts due to login problems, duplicate accounts, or unexplained bans. Approximately 20% of users report being unable to log in or having their accounts blocked without clear reasons.

I cannot log in; my account is blocked for unknown reasons, please help.

Unfair Betting Practices

Users express frustration with perceived unfair betting practices, such as odds changing after bets are placed and games being rigged. Around 15% of users feel that the odds and game outcomes are manipulated, leading to losses.

The lines shift after your bet, making the whole experience annoying and pointless.

Poor Customer Support

There are numerous complaints about inadequate customer service, with users feeling their issues are not resolved or that they receive inconsistent information. Approximately 10% of users report dissatisfaction with the support they receive.

Customer service is the worst I've ever used; they keep saying violation without resolving my issue.

Withdrawal and Payment Problems

Users frequently encounter issues with withdrawing their winnings, including delays, unexpected fees, and account freezes. About 25% of users experience problems with accessing their funds or receiving incorrect payouts.

I bet $100 to win $180, but when I cashed out, I only got $119.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

PlayerLounge

PlayerLounge receives mixed feedback, with users praising its concept and ease of use, but criticizing the app for technical issues and poor customer support. Some users report account deactivations and difficulties in withdrawing funds, leading to frustration.

#2 RUNNER UP

1v1Me - Esports Staking

1v1Me has a mix of positive and negative feedback. Users appreciate the app's concept and ease of navigation, but many express concerns over issues like rigged games, poor customer support, and difficulties with withdrawals. The app's updates and changes have also been criticized for negatively impacting user experience.

#3 Straggler

GamerSaloon

GamerSaloon is criticized for poor customer service and account issues, with users reporting problems with account deactivation and fund withdrawals. Despite these issues, some users find the app enjoyable and appreciate the opportunity to play games for money.

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Nuggets

Major Highlights of the Week

Account Access Issues

Users face significant challenges accessing their accounts due to issues like duplicate accounts and blocked logins, often without clear resolution paths. This results in frustration and inability to use the app effectively.

I can't log in because my account is blocked for unknown reasons, and support hasn't helped.

Payout Discrepancies

There are frequent complaints about payout amounts not matching expected winnings, leading to distrust and dissatisfaction with the platform's financial transactions.

I bet $100 to win $180, but only received $119 when I cashed out.

Identity Verification Concerns

The app's identity verification process is perceived as intrusive and insecure, with requests for sensitive information through non-standard methods, raising privacy concerns.

They asked for videos of my ID and card through chat, which feels unsafe.

Odds Manipulation

Users report that betting odds change unfavorably after placing bets, undermining the integrity of the staking process and leading to a perception of unfairness.

The odds shift after I place a bet, making it pointless to rely on them.

Customer Support Inconsistency

Customer support is inconsistent, with some agents providing helpful solutions while others offer generic responses, leading to a lack of trust in the support system.

Support agents give different answers, and some just say 'we appreciate your understanding' without solving the issue.

Game Integrity Doubts

There are allegations of match-fixing and players intentionally losing games, which compromises the platform's credibility and the fairness of the staking environment.

Players are throwing games on purpose, making it hard to trust the platform.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Access Issues

Payout Discrepancies

There are frequent complaints about payout amounts not matching expected winnings, leading to distrust and dissatisfaction with the platform's financial transactions.

Identity Verification Concerns

The app's identity verification process is perceived as intrusive and insecure, with requests for sensitive information through non-standard methods, raising privacy concerns.

Odds Manipulation

Users report that betting odds change unfavorably after placing bets, undermining the integrity of the staking process and leading to a perception of unfairness.

Customer Support Inconsistency

Customer support is inconsistent, with some agents providing helpful solutions while others offer generic responses, leading to a lack of trust in the support system.

Game Integrity Doubts

There are allegations of match-fixing and players intentionally losing games, which compromises the platform's credibility and the fairness of the staking environment.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has potential, but the 11% vig and withdrawal limits make it nearly impossible to profit. The ID verification is smooth, but the challenges are repetitive, and notifications can't be turned off without blocking them completely.

Wordmaster12345

I love the app and the games, but the prize boxes need higher rewards. More diversity in games like hockey, boxing, and lacrosse would be great.

Fjxjjznsbdbzh

The app is user-friendly and fun, but I had issues with Apple Pay not being accepted despite being listed as an option.

John Csrpenter

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I love the app and the games, but the prize boxes need higher rewards. More diversity in games like hockey, boxing, and lacrosse would be great.

Kelly Williams

Google Play

The app is user-friendly and fun, but I had issues with Apple Pay not being accepted despite being listed as an option.

Koray Okumus

Google Play

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User Experience Report

Report Date

1v1Me - Esports Staking

Top Insights This Week

Account Access Issues

Unfair Betting Practices

Poor Customer Support

Withdrawal and Payment Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts