10:00 – 10:30 AM

​Meet, Greet, and Grab a Coffee

Abed Kasaji, Co-founder at Anecdote

​10:30 – 10:35 AM

Setting the Stage with Anecdote

Abed Kasaji, Co-founder at Anecdote

​10:35 – 10:50 AM

​AI x CX: What’s Next?

TBD

​10:50 – 11:05 AM

Using AI to Know Your Customer and Win Your Market

​11:05 – 11:20 AM

​How AI Has Changed Customer Loyalty

​11:20 – 12:15 PM

​What No One Tells You About Scaling CX

Abdulaziz Alshamsan CXKSA, Zahra Alsamarae STC TV

​12:15 – 12:30 PM

​Launching Connect: Closing Thoughts + New Product Launch

Nour Alkhalil, CPO at Anecdote

​12:30 – 1:15 PM

​Keep the Conversations Going with a Buffet

Networking