10:00 – 10:35 AM

​Meet, Greet, and Grab a Coffee + Welcome by Anecdote

Abed Kasaji, Co-founder at Anecdote

​10:35 – 10:55 AM

Opening Talk: How AI is Shaping the Future and Changing Customer Experience

Abdulkader Lamaa - CEO @ Oneshot, Ex-McKinsey Partner

​10:55 – 11:15 AM

Fireside Chat: Decode your customer, Transform Your Business

Ayman Alshaer - Customer Experience & Digital General Manager - STC, Abed Kasaji, Co-founder at Anecdote

11:15 – 11:35 AM

Panel: Building Customer Experience Communities That Truly Connect and Grow

Abdulaziz Alshamsan - Founder and CEO of CXKSA, Waleed AlHamdan - Principal Consultant - Customer Experience - Compassway

​11:35 – 11:45 AM

Coffee Break

​11:45 – 12:05 PM

Fireside Chat: Customer Loyalty in the Age of AI

Turki Fageera, Founder and CEO - Sigma Innovation Engine, Zahra Alsamarae - Entertainment CX and Ops Director - STC

​12:05 – 12:25 PM

AI, Best Practice, and the Death of Originality: Is CX missing out on what it could be?

Charles Bennett - President and Co-founder CXSA Middle East, Jose Bronze - Executive Strategy Director | KSA + Levant - Memac Ogilvy, Amro Abbas - Executive Advisor - Marketing / Branding / CX - Vision Bank

​12:25 – 12:45 PM

Fireside Chat: How AI Can Help You Create Better Customer Touchpoints

Amgad Mansour, Senior Product Manager at MrSool, Adam Streeter, GTM at Sarj AI

12:45 - 13:00 PM

Customer Experience Trends and How "Anecdote Connect" & AI are Changing Things

Abed Kasaji, Co-founder at Anecdote